Kim AZ Nail And Spa 2020 West Baseline Road, Phoenix, AZ 85041

"Completely rushed . My nails don’t even have full color on them ? For $60?"

"Terrible customer service!! The lady that did my pedicure kept scraping my skin skin with the file, and my big toe bleeding. I asked multiple times for warmer water but she ignored me. My pedicure was supposed to include a massage, no massage, and when I mentioned it to the man who charged me for the service he said nothing but of course still charged me $71 for an incomplete, terrible service. Needless to say, I will never return there. They do not care about customer satisfaction."

"I had a horrible experience here. I was visiting from out of state for a wedding and needed a mani/pedi and my family member recommended this place. When I got there, no one greeted me. I was helped by a grumpy man who sat me down and when he was cutting my cuticles, he cut my finger. Instead of apologizing, he slapped my hand and told me not to move. He did a terrible job with my fingernails. He didn't even let them dry when he told me to move to the pedi chair. I messed up my nails and he pretended he didn't see that. Overall, a poor job and when other family members were looking for a place that day, I told them not to go there."

"I originally got a full set while out of state for a wedding and loved it so much that I decided to schedule a fill with my local nail salon. My tech was friendly but not talented. Disappointed is an understatement. I cried when I got to my car and all the way home. While still in the chair I pointed out issues with 6 of my nails. He even redid my right pinky nail because it was so bad he couldn't fix it. When I look at my fingers individually as they are pointed at my face they just look wonky. The acrylics were filed smaller than my nail shape. The entirety of each nail is uneven, has a groove/dip right as the pink ends before the white begins, I found random red glitter flakes on my left pointer nail and they are bubbly along the edges. The white tips are blotchy, missing polish on the corners, and the ends were never polished for that smooth look. He never flipped my hands over to check for natural regrowth or separation. My right pinky was filed so far in that it cut into my natural nail(without breaking skin) and is already bothering me. At some point during my appointment I realized it wasn't going to get any better. All the other techs were busy so I decided to just pay for the service and did tip because I just can't not. The reviews for this nail salon are mixed so I've attached pics of my nail results. They look much worse in person."

"I have been going to this salon for years now, and this is the first disappointment I had with them. Went in to get a full set and a regular pedicure and he was pretty rough. He cut me twice on two different fingers. And was pushing back my cuticles on my toes to rough. I got home and checked my pedicure, and one of the polish already got smudged. Didn’t let them dry completely and felt like they were rushing everything. My full set has some bubbles and bumps. The pedicure could of been better. Also, overall I paid with a $10 tip is about $94. If you ask me that’s pretty much for this type of work."