Western Dental & Orthodontics

"Believe the 1 star reviews, I showed up 15 minutes early to my appointment and wasn’t seen for 90 minutes, there’s no reason except there’s no organization. After three hours I’ve had X-rays, the hygienist did an exam, I’ve been informed there won’t be a cleaning tonight (because my 3pm appointment is now extended to 6pm) and I’m probably going to leave before seeing a dentist."

"Poor customer service and they play games when it comes to telling you about your insurance coverage. All cleanings for preventative care should be covered 100% but this place has different level cleanings and if you don't get a basic cleaning then they'll charge $200+. They said different dentists take different insurance which is dumb but also inconvenient to not match patients with dentists that have their insurance. Female office manager is rude. Waited over 45 minutes before they took me back for my appointment (I arrived 10 minutes early and paperwork was filled out prior). All the staff I worked with seemed to have attitudes about doing their job, dont recommend. I think they've got a lot of fake reviews, a 4 star rating is a joke for this place."

"Terrible service appointment was set @330 I was easily @30 mins early filled paper work out and everything before my time! I watched 6 patients come in after me and get seen and treated before me. I will not be recommending y’all to anyone for anything especially when someone has an appointment scheduled abcs y’all can’t follow it or follow up. Can’t even finish the exam I had to ask to be taken back twice because you all want to take patients in before you take me in 45 mins after my appointment"

"Looking at the reviews before I placed an appointment I had called to check that they took my insurance after checking and telling me they did I was confirmed for an appointment. Day of the appointment I get a call and they tell me they wanted to confirm that they took my insurance again and I was a little bit confused but I had told her my insurance once again. They told me she would give me a call back to let me know if she took my insurance? What is a reason for giving me a call back when you had called me? So an hour before my appointment and I still have not received a call and I was not going to show up if they did not take my insurance so I called again and it was the same receptionist and she told me she would place me on a brief hold to find out if they took my insurance and after being put on hold for a very long time the phone just hung up and said that they were closed or busy. So now I called 30 minutes before my appointment no answer from the location so I was transferred to the call center and once again they told me they DO take my insurance but that they were going to call the store and double check that they do once AGAIN. I was put on ANOTHER hold and then once again told that the store was either busy or closed. WORST CUSTOMER SERVICE. The line is basically just a loop so that no representative has to deal with real questions and issues."

"I wish I could give zero stars. That's how bad my limited experience with this company was. Over the course of a couple months I scheduled several appointments for my husband and myself, my husband has severe dental anxiety so we had to reschedule many of our appointments. Every single interaction I had with a member of their staff they asked for our insurance information which I provided every time. It was not until the last appointment that we to have, my husband was prepared and we were going to go, when they called the day before to confirm that they told me they didn't take our insurance. I was rightfully upset seeing as I had many conversations with them previously and not one single person had told me they didn't take our insurance. I would not have wasted literally months of time with their company had I known they didn't accept our insurance. When I was asking why no one had told me this in the many other phone calls I had they lady I was speaking with rudely hung up on me because I was upset. I made it clear what insurance we had and they collected our information several times, they should have been able to tell me from the start and set proper expectations. If I would have shown up to that appointment and they tried to charge me $100+ I would have been even more upset. Make sure if you plan to go here that they set clear expectations with you like a company should."