AASTRO Transmission & Auto Repair

"Hands down the best service and quality work in town. No matter the repair or maintenance I take my car to AASTRO. I've convinced all my friends and family and they all say the same. Any bad reviews are people who are going to be pissed no matter where they go. The quality of work, price, and service is what matters most. AASTRO has it all."

"Recommended to me by a friend. One of the best recommendations I've ever received. I've been having Aastro work of my vehicles for years (since stationed at DMAFB). Excellent quality of workmanship, extremely professional, and a fair price. You won't find better service in all AZ."

"The communication here is just really bad. Some charges like diagnostics are consistent and they will tell you outright what it is, which is great! I've used this shop 3 times and the diagnostic charges were always the same. But on my most recent visit I had charges for the same job vary wildly from one day to another, and they flat out lied to me about charging storage fees when cars are in the shop too long. When it came to approving or denying the repair, I asked the price of each of my options and there was a lot of beating around the bush before finally telling me the amount. Then when the repair was too expensive for me (I don't blame the shop for that, it would have been a full engine replacement which is expensive anywhere on a car that wasn't worth it) and I started working with my bank to junk the car, they started treating me like I was the enemy. I was ok with the fact a 16hr diagnostic job took 3 weeks to get follow up on, because winter holidays were involved and I don't want to rush mechanics. But Ray wanted me to really understand that he was losing $1000/day during those 3 weeks and that he felt that was my fault. When my bank started calling to make arrangements to pick up the car they didn't answer for several days. When they finally did answer, the car had conveniently already been towed to storage with a price tag of $5500 to get it out - this was over the course of under a week. At the end of the day, I was never able to get a breakdown of what they wanted to charge me to get my car back. When I asked Ray for the amounts and explanation he just wanted to tell me about how much work was done or money lost, not "We're charging this $X for JobA and $X for JobB" which just made the process way more frustrating than it needed to be. I honestly was going to change my mind about leaving this review when I thought Ray was going to do the right thing and not charge the storage fees I was directly told don't exist. But then "I'll call you back in 15 minutes" turned into.. well, I still haven't had the follow up. And the bank tells me the price went from $5500 to $1900 to the final price of $2700 and when they picked it up they tried to RAISE THE PRICE AGAIN but bank didn't let them get away with it. After all was said and done I then got an email saying I've been signed up for their rewards program, which has to be a joke right? I know this shop is capable of quality work but they are apparently not capable of providing customer service. They need to take the time to train their employees responsible for answering phones to better answer questions and mitigate issues and be willing to provide solid information, ideally in writing when requested. Jack in particular was fine to speak with, and I wish he had been given the information I needed so he could relay it to me, but he could only tell me he needed to talk to Ray about it. You shouldn't have to get all the way to the end of the process before finding out if it's going to be $1900, $2700, or $5500 which were all prices quoted to me for the exact same thing along the way! Also kind of sucks to wonder if this happened to me because I am a woman, since my last experience with the shop was when my boyfriend took his car in. Obviously the repair he got isn't going to compare in price to what my car needed, but he had a very smooth and easy customer service experience with direct pricing and nothing but respect along the way. Basically what I've learned is that to have a good experience with this shop, you need to 1.) Be a Man, 2.) Have a good idea what's wrong with your car, and 3.) Be willing to pay almost anything depending on how the mechanic is feeling."

"I had called Aastro Transmission from Jim Click Ford after having my car towed to Jim Click with Transmission and A/C issues. My car sat at Jim Click Ford for several days, without my car being looked at. I went to Jim Click Ford to find out why I had not heard anything. They told me it would probably take at least a week befor they could get to it. They told me the transmission price would be $7,0000, and did not have a price for the A/C. I talked to Ray at Aastro Transmission, he told me that he could have it towed to them and they could get to it immediately. I got a call from Jack the very next morning, and told me they would have to remove the transmission to find out what was failing. Received a call from Ray the operations manager the following day with what failed and the price. Their price was $5745.00 for the transmission and the ac was just some part behind the dash and that would be $473.00. Ray told me he could have it all done in 4 to 5 days depending on parts. They called me 5 days later to let me know my car was done. They also gave me a loaner car why my car was being repaired. Their whole staff was great. This was a very good experience my husband and I felt very comfortable with Aastro and will bring any of our car repairs to them from now on. We also found out they do all vehicle repairs not just Transmissions. We both highly recommend this Aastro Transmission for any of car repairs. They made us feel really good about spending $6000.00 on our car. Thank you Aastro Transmission for such great service."

"Called in to set up appointment they had me come immediately even though they are very busy . Had to have a transmission rebuild. Got it done within 1 week. Very pleased reccomend to use this place. We are very happy truck runs great"