Import Service Center
1040 West Prince Road, Tucson, Arizona, United States
About the Import Service Center
Import Service Center is a premier car repair and maintenance facility located at 1040 West Prince Road in Tucson, Arizona. Specializing in servicing imported vehicles, our expert technicians are dedicated to providing top-notch repairs and exceptional customer service. From routine maintenance to complex repairs, Import Service Center is your one-stop shop for all your automotive needs. Visit us today and experience the difference of our professional service and high-quality workmanship.
Photos of Import Service Center
1040 W Prince Rd #150, Tucson, AZ 85705, United States
Opening hours of Import Service Center
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Import Service Center
"Rick is professional and accurate with his estimates, Our work has always been complete and on-time. Highly recommend."
"Great experience, will definitely go back! Rick explained everything and took time when I was late, to go over what was immediately needed and what to keep an eye on. Tried JT Auto before and was told to immediately get new tires; Rick didn't try to sell me on things I didn't need, and staff was friendly and helpful on the phone."
"We've been taking our cars to Rick at Import Service Center for almost the full 20+ years we've lived here. He's taken immaculate care of four Toyotas, three of which are still running -- one is 20+ years old and still going like the Energizer Bunny! I never hesitated to trust a car he or his mechanics have worked on with my two kiddos in tow the whole time they were growing up. He's fair, honest and his recommendations for maintenance are exactly what our vehicles have always needed to run safely and economically."
"Scheduled an appointment for an oil change & transmission fluid service for my Honda Accord on a Friday which went fine (despite the tech getting transmission fluid all over my lower radiator hose). But then the problems begin - The invoice was for ~$230 which I am fine with, but James (front desk) undercharged me and I was only billed for ~$30. I didn't notice right away until I checked my credit card app, and being someone that has integrity and respects the auto tech field, I went out of my way to call the shop the following Monday regarding the undercharge. The undercharge was resolved right then and there, but on the same phone call I wanted to inquire about getting my VCM Spool Valve replaced, valve lash adjusted (if needed), and a valve cover gasket replacement for both banks. James said he'll need some time to get that quote together and call me back, since it was close to closing time when the call occurred. (Which I totally understand because I know a service like that would have overlap with labor hours and he would need to speak to Rick.) Tuesday - Nothing, no call back Wednesday - Nothing, no call back Thursday - Still nothing with no call back, so I go ahead and call the shop directly asking about the quote. James says he still hasn't gotten the chance to speak with Rick regarding the job since he's wrenching all day. Ever since that Thursday I still have not received any kind of call or contact from them, it has been 2 weeks. I work 60 hour weeks so making a physical stop at the shop is very hard since I get off at 4:30PM and they close at 5 or 5:30PM. Regardless, I am very irritated with this experience. Especially due to the fact that I personally went out of my way to get the SIGNIFICANT undercharge (how does one even make a mistake like that) corrected, which probably saved James' job and got the techs paid in full. All I wanted was a quote for my requested service, which I was DEFINITELY GOING TO BRING to their shop to get done, but I guess I am not worthy of a person or customer to have their attention for 10-15 minutes to get a quote and discuss the service."
"If you are looking for an honest, reliable, knowledgeable, and dedicated mechanic, Rick Burnett is the person to see. Rick will only make required or necessary repairs. If additional repairs are required in the future, Rick will give you his best estimate as to when you should have those repairs done. I have used Rick’s services for over 10 years—he is super efficient with his tools and his shop is very well organized as well. He is a professional individual and all his assistant say they learn many things from him every day. I believe Rick Burnett is one of the best car mechanics in Tucson, AZ. I strongly recommend him for all your car care. Respectfully, Johnnie Edmond"
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