Bill Nelson Automotive
3515 South Palo Verde Road, Tucson, Arizona, United States
About the Bill Nelson Automotive
Bill Nelson Automotive is a premier auto repair facility located at 3515 South Palo Verde Road in Tucson, Arizona. With over 40 years of experience, our highly trained technicians specialize in servicing all types of vehicles, including foreign, domestic, classic cars, light diesels, and RVs. We have state-of-the-art technology to handle diagnostic issues, from Check Engine lights to ABS Warning lights. Our team is proficient in computer diagnostics and engine diagnostics, ensuring that we can diagnose and fix any problem right the first time.
Customers rave about our excellent service, quick turnaround times, and competitive pricing. Terry, our friendly greeter, welcomes you to our shop where our technicians provide informative and efficient service. We understand that your vehicle is complicated and sometimes breaks down, which is why we strive to find the problem and fix it right the first time. Whether you need routine maintenance or major repairs, Bill Nelson Automotive is the place to go in Tucson. Call us at (520) 747-5900 or schedule an appointment online for prompt service.
Photos of Bill Nelson Automotive
3515 S Palo Verde Rd, Tucson, AZ 85713, United States
Opening hours of Bill Nelson Automotive
Monday:
07:00 - 17:30
Tuesday:
07:00 - 17:30
Wednesday:
07:00 - 17:30
Thursday:
07:00 - 17:30
Friday:
07:00 - 17:30
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Bill Nelson Automotive
"We are former Bill Nelson's customers. Not anymore. The business has been sold and is not anywhere close to Bill Nelson quality. This started Aug.21st, 2023 - We brought our 66 Barracuda in to have 2 tires mounted and installed and a front end alignment. They called and said it was done. My husband went to pick it up and they said, " We got it as close as we could ". They said it needs new ball joints and lower control arm bushings. My husband asked why they didn't call to tell him while they had it apart, ( Any tire and front end shop would have ) and all he got was a funny look. He told them he would bring it back next week and get that done. We took it back on Aug.25th. We called to check on it after not hearing anything for 5 or 6 days. They said it has a crack in the frame and they couldn't safely put it back together. Never bothered to call to tell us that! We had to call them. After discussing it, we said if they can fix it we would sign off on them being liable for that part of the job. They agreed to that. They kept stalling on it knowing we needed it back for a car show commitment we have in New Mexico in Sept. We told them to put it back together so we can do the show and get the rest of it done when we get back. Went to pick it up on Sept. 11th and they had a note on it saying not to drive it. My husband asked why and Derek ( the owner ) said they didn't put the upper control arm bushings in. My husband asked why, and Derek said, " I don't know. We have them here. They knew full well that we would be driving it a small distance at the show. Derek said to give him another day. He said he would have them do it first thing in the morning. They called the next day Sept. 12th and said it was done. That bill was over $1900.00. We decided they were not dependable and acted like they didn't care. My husband decided he was going to do the job himself. We did the show in New Mexico ( trailered the car there ). Got home and settled and he started to take the car apart so he could do the repair - thinking he only had the frame issue to do. What we found was, the new ball joints were put in with no dust boots so now we had to buy new ball joints and do them. Also, they had cross threaded 6 of the wheels studs so we had to replace them and the lug nuts. We are very disgusted to say the least! The ball joints they had put in were so dirty, they didn't even look new. So all this being said, we will never be back to do business with them. Very poor workmanship and very poor customer service! If you don't call them they don't call and keep you informed. Beware!"
"I wouldnt take my car anywhere else, I always feel confident and have peace of mind afterwards, super helpful, honest and reliable"
"Ive Been a customer with Bill Nelson for 17 years and never had a issue with the work or Communication! ***NOW UNDER NEW OWNERS*** I brought my 04 silverado in Monday for a check engine light and A/C check. A week later There has been no communication, the following Tuesday I called to check on the truck and to ask for Bill Nelson and Derek had informed me bill sold it to MPG auto motive . I told Derek there has been no communication and I need my Vehicle for work asap so we proceeded with the work I Got my truck back the following day Wensday, Derek tells me all it needed was an oil change, I take it home changed the oil and the Check engine light did not clear. I called Derek and informed him that my Check engine light was still on. Derek said bring it back in and he'll take care of it. 2 weeks go by and they said they couldn't find what's wrong with it . Derek Insisted it was the knock sensors then said it was a short. Next thing you know he calls telling me they blew my computer and wanted to install a new one . The next day Derek calls me and said their having trouble and blew 2 more computers. At this point I don't think I should be charged for the computer, but Derek Insisted that it needed a computer, he only mentioned that the knock sensors where the problem so I had a choice to put my old computer back in and keep my truck or pay the $700 for their mistake . After about $2800 plus 3 weeks of not working because they had my Vehicle i will not return to this shop"
"These guys really came through for me when the pulley for my water pump decided it wanted to quit the band and go solo. I was stranded and had little money. They were able to source the part and get me back on the road in less than a day! I highly recommend these guys. They may be busy, but trust me, it's for good reason!"
"They are super friendly and found what my issue was. Currently did a bunch of mods on my 2014 GT500 and after everything was said and done I heard a noise sounded like tapping. I thought it might of been an exhaust leak or my valve train. After being it to them they found out it was an exhaust leak pretty quickly. The service was a great price and they got the job done which amazed me because they where able to tighten the bolts connecting the headers to the heads without removing anything. Very tight space in between there. I was very pleased and will be using there services again if I have anymore issues."
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