BMW of Tucson Service Center

"Tyson helped me out and was very nice, professional, personable, and knowledgeable. Every issue with my vehicle which I needed to get handled was resolved satisfactorily, and after some further diagnostics done upon my request, estimates were given to me in order to have some other minor issues handled in the future. The facilities were all very nice and clean as well which is always refreshing when you decide to wait on location for the duration of your vehicle's work. Speaking of refreshing, they also have complimentary coffee, tea, water, and ice cream. Also, I'm just a young guy living paycheck to paycheck at the moment, and the cost of the work I had done was surprisingly affordable. I will very likely be back in the near future to get the rest of that work done."

"If it were not for Jessica who is my service advisor I would not bring my BMW X1 to the Tucson location. She is the best example of going the extra mile anytime I have brought my car in for maintenance and service. We purchased our lease vehicle at your location and purchased the extended warranty as well. I will not go anywhere else unless Jessica goes to a different location. We are very happy and will continue to do all scheduled maintenance as long as Jessica is there. With Warm Regards Troy D Guthrie n Sherry L Guthrie"

"Katelyn was my service representative. She has been my service representative for over 5 years. I am always happy with her coordination and scheduling of my service. Her friendly greeting upon arrival and quickly getting me checked in for service is special. She keeps me updated on service and time to pick up my vehicle. After service she provides a thorough explanation of service and cost. She is very knowledgeable and very competent and enjoys her job. She builds good customer relations. She is an excellent service representative and a credit to BMW Tucson overall operations."

"Had another great experience at BMW of Tucson. With Tyson's expertise my vehicle is safely back on the road with no issues. He mention Chris the mechanic had incountered some hidden problem that needed tending to. Tyson was great at delivering the details and explaining the seriousness of the work that needed to be done and the upfront cost to do it. Tyson was understanding of my finances and helped me to come to a decision that best suited me, he was not pushy. Over all I'm happy with the service dept returning my car back to me in a timely manner. Loved that the service manager Ryan came over to say hello and see were I stood in line and if there anything he could help me with. Thank you team BMW."

"I took my car to the bmw service center for a simple oil change. I have a wrap on my vehicle (basically a vinyl sheet that changes the color of the car and protects the paint). Upon arrival I was greeted by the service manager (head of the department) who would be handling the car check in etc. The service center manager mentioned to me he liked the color of my car and asked if it was wrapped, to which I then proceeded to say yes. After going over the details of when the car would be ready and before my i signed, the manager asked him if he wanted the car washed after the oil change. I asked if it was a machine wash, and when the manager said it was, I informed him that it would scratch the wrap and not to wash the car with the machine. The manager said that he would make a note of it and that it wouldn’t be washed. Fast forward to pick up, the car was of course sent through the machine and now has multiple scratches and swirls in the wrap. Unfortunately since car wraps are basically large vinyl sheets, you can’t just fix scratches and chips on a wrap without completely replacing it. I informed the desk worker of the service center what had happened since the manager went home for the day. The worker profusely apologized and wrote down on the service notes that were printed out and signed by my I“VEHICLE WAS WASHED AND IT HAS SCRATCHES IN WRAP AND (manager name) TO HANDLE DAMAGE ON 1/30/2024.” Which I have written proof to them admitting what happened. Additionally the worker said the manager also called him to apologize saying he completely forgot to not wash it. Fast forward to 1/30, the manager refused to answer my calls but finally would email me and asked me to get a quote to fix the wrap. I spent forever getting a quote and was able to get a quote to replace the wrap for $4,500. After sending the quote to the manager, the manager responded back saying they compared the original pictures they took BEFORE service to the ones I took and tried to claim the damage was all previously there and the machine caused no damage, which is a blatantly obviously lie based on the new scratches, chips, and swirls. Additionally, when I picked the car up, random rubber/cloth pieces were hanging out of my tail light and hood? Not sure what those were from. The manager offered to refund the cost of the oil change/tire rotation which was only slightly below $600 to “put towards the cost of my new wrap”. I informed them that they’d need to cover the entire cost as they said they would handle damages. They said they wouldn’t based on the pictures and “consulted with a professional that said the machine wouldn’t scratch a wrap”. I then took the car by today to meet with the service manager and the general manager. The general manager barely glanced at the car, didn’t look at where I was pointing out all of the scratches and said that a machine wouldn’t do that and that they had previous pictures. Appointment was at 9am and I had to wait until close to 9:30 to even speak with him for a total of 4 minutes in which I was informed that the scratches were already there, and he’ll talk to a wrap professional (pushing fixing this off again) and work out something with me but wouldn’t cover the full cost of the damages or I can proceed with a lawsuit then ended the conversation. Extremely disappointed with the service I received here despite having in writing that they would handle damage days ago. If you don’t want your car damaged after a simple service/oil change I’d make the drive elsewhere."