Best Materials

"Questionable expertise. Very questionable. I asked for a specific part number and it took 15 minutes to tell me they don't carry that. WOW....then the "sales" person started talking to a co-worker while I was trying to explore other products I need. I may have just gotten a new person. or an inexperienced person. I may try again, but this was a very frustrating experience. Hopefully they will get this fixed."

"Never use Best Materials. Their ordering system doesn’t reflect when they will ship the product. They gave a lame excuse for not shipping and then charged 35% restocking fee for product never shipped. Buyers beware!!!"

"Impossible to get in contact with. They've got a very nice website with lots of specialty roofing that isn't stocked at normal retailers, but have 0 customer service to actually sell it. I live fairly local, so I wanted to pick it up (as single ply roofing comes in larger rolls / is expensive to ship). Their website details exactly how to do this via a Will Call option. But, that function is broken. Tried calling / voice-mail and emailing multiple times with no response to either. Decided to go ahead and just pay to have it shipped as I already had everything picked out in my online cart. Get to the shipping tab and its quoting over $5000 to ship only $2000 worth of material even though I'm in the same state / metro area. This isn't a huge amount of material either- less than 700 sf worth. That's not going to happen... Tried calling again, even trying other extensions besides sales - and still absolutely nothing. It's been a couple weeks now (I went ahead and ordered from elsewhere) and I've still never received a call or email response. Id strongly suggesting avoiding this place. Even if you place an online order / are OK with paying shipping, you'll have an impossible time getting in touch with someone if it goes wrong. Edit as response to owner comment: If you're seriously interested in hearing more about the issue I had, feel free to return one of the several voice-mail / emails you have from me under this same name. I've had my fill of wasting time trying to get in touch with someone on your end. I'll also note it's very frustrating that your company has the time to actively monitor + respond to ratings on here, yet appear to be at least 2 weeks backlogged on responding to the phone + email listed on the website."

"They don't seem to want to take my order. I have emailed them three times and no response. I then called and spoke to someone who seemed to be half asleep. He was somewhat helpful and did suggest a few things. He told me to email him directly so he could finalize the order but again no response. I'm moving on to a different supplier."

"Wow. Where to start. I have had my card charged a $1000 for a purchase I made. Since then, I have called and left messages with their call center (only option) every day for a week and sent emails to their one address. I have had no response. I paid for 2-3 day shipping….don’t have what I paid for and have no way to know what’s going on with my order. The woman at the call center tried to assure me that this company actually exists, but I am not convinced. DO NOT give this “company” your money."