Boulder City RV

"We visited Boulder City RV as the fridge in our travel trailer was malfunctioning. Explaining the symptoms to their staff we suggested the propane burner assembly may be the problem. Although their service department was booked up they agreed to have a look at our fridge as we were on the road. We agreed to pay their minimum one hour shop rate diagnostic fee ($159) and left the trailer. Upon our return  their staff stated we required a new propane valve assembly as per their consultation with the fridge manufacturer; estimated cost $1100.  During a discussion about their diagnosis we were unable to obtain a clear explanation as to why they eliminated the cause being the propane burner; did they clearly communicate the symptoms to the manufacturer? Although we disagreed with that diagnosis we paid their one hour fee, obtained our trailer and left. After our visit to Boulder City RV we visited other RV service establishments, obtained a new propane burner (cost $210), installed it and now have a smooth functioning fridge. To be noted; throughout our visit at Boulder City RV their staff were accommodating, friendly and professional. We also appreciated that they fit us into their tight schedule to look at our trailer fridge. However their  diagnosis was incorrect. Even though we had explained the fridge’s malfunctioning symptoms repeatedly, the obviously malfunctioning burner was ignored and they stuck to their incorrect diagnosis. Once we successfully repaired our fridge, we contacted Boulder City RV, detailing the situation with the understanding that though mistakes are made, it seems that our issue should have been easily identified. It is difficult justifying the incorrect diagnostic fee we incurred and kindly requested reimbursement. They replied stating that an hour’s work was done by them and refused reimbursement.  It appears that we’ve paid for the training of their staff. If we would have agreed to their diagnosis we would have experienced unwarranted aggravation and expense without fixing the issue. Beware of incorrect diagnosis that doesn’t match the symptoms."

"Tandem axle camper trailer needed bearing repack. They got us in record time. Highly competitive price for the job. Finished up and had camper ready in short turn around time! Highly recommend!"

"We had the most outstanding service from Caleb at the service center. He was patient, friendly, thorough, attentive and walked us through step by step on ordering and installing our flat tow system. Every time we called with a question, if he did not answer the phone he got back to us promptly. I would definitely recommend Boulder City RV 1000%!"

"Caleb and his team are great. They were accommodating of our needs and provided excellent service and support. Kirk is highly knowledgeable about all boats and situations. Have him take you out for a test drive of your new boat. He will teach you all there is to know! I will go to Boulder City RV in a few years when I upgrade to a newer boat before I search anywhere else."

"Boulder City RV saved my life, literally. My Roof Air Conditioner went out in 100 degree heat. I'm a full-time RV'er and couldn't live with AC. Ryan is the best. He worked with me to get the RV in the shop. Dave assured me that they would fix this AC today. Ryan and Dave made me feel like I was in a professional and knowledgeable business. Everyone including Caleb, Michael, Kasey, Ryan and Dave made me feel good during a stressful time. Thanks again to all those good people at Boulder City RV"