La Gran Bota
7611 West Thomas Road, Phoenix, Arizona, United States
About the La Gran Bota
La Gran Bota is a premier clothing and shoe store located at 7611 West Thomas Road in Phoenix, Arizona. Offering a wide selection of stylish and trendy apparel for men, women, and children, as well as a diverse range of footwear options, La Gran Bota is the go-to destination for fashion-forward shoppers in the area. With a reputation for quality products and excellent customer service, this store is a must-visit for anyone looking to update their wardrobe with the latest trends.
Photos of La Gran Bota
7611 W Thomas Rd, Phoenix, AZ 85033, United States
Opening hours of La Gran Bota
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
10:00 - 20:00
Reviews of La Gran Bota
"I did not like this store. I was with my sister and father. I had to do most the talking because I was translating. 2 women did not let us in to see a shirt for at least a minute. It was 10 minutes before closing, at 5:50pm is when we encountered them and they said they closed at 6pm. On the website it states they close at 8pm, besides that they kept shutting the door in my face as I was trying to talk to them! They kept saying “we’re closed” “we’re closed” and shutting the door in my face. This is not how you handle a customer especially since we were trying to buy something. It was very rude. I am not satisfied at all about how they handled this. I was being nice and they just kept shutting the door in my face. I felt very disrespected. I work at a retail store and I know for a fact that you aren’t supposed to close the doors before closing time or shut the door on a customers face. This was the rudest I have ever been treated before. Don’t you have human decency?! WORST CUSTOMER SERVICE EVER!"
"IF I COULD RATE THIS PLACE NEGATIVE ZERO I WOULD. I purchased my dads boots here for the first time as a gift for christmas however, the employee that helped me said they were a mens when I purchased and I didnt think twice to even look so I wrapped and gifted them. It has been a couple months since purchase however we just needed an exchange for a mens boot that cost over 100 dollars. Employer at the cashier was very rude and said the owner or manager was not available and to come back later. Its business establishment it’s very unprofessional to tell a customer to come back or call and youll maybe catch him. We asked if he could be reached by phone she said “he told us not to bother him”. We called another gran bota location who was very nice and said they could be happy to exchange boots even past the 30 day mark however they didnt sell womens boots so the 75th location would have to exchange for us. 51st and indian school gran bota didnt see any issue with an exchange so I dont see how exchanging our boots that we paid over 100 dollars for would be an issue. Days later my husband calls to try and “catch” the owner he talks to my husband and says he cant exchange it because his employee told him we were being rude even though he was not there to witness that his employee was dismissing us and wasnt doing her job to pare. I now called back myself since I was there during the first encounter and the same employee answers the phone and does not want to give out her name and say “he just left you can try back later” continues to be lazy instead of helping out a paying customer and hangs up on me. Customer service obviously falls far below the cashier job description. If you dont like working in sales or with people in general maybe your in the wrong field."
"I would like to give this place a really good review, they had great customer service and on top of that the items that were not in store they mailed it to us and received the items two days later. I also want to thank Andy because we forgot one item and when I called back the next day to tell them what we did not have in our bag he made sure he mailed it with all the other items...it was a good experience. Will be doing further purchases from this place and I highly recommend this store."
"Excellent very rare to get good service like this place I got some of these 1 week ago and they are the best pair of anything I have ever worn I got the black cherry with ostrich skin!"
"Great place to get all your western wear. Boots.. clothing..hats..accessories and great customer service. Family owned business. See Andy best hat shaper in the state imo. Repeat life long customer."
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