Ono Hawaiian BBQ
3923 East Thomas Road, Phoenix, Arizona, United States
About the Ono Hawaiian BBQ
Ono Hawaiian BBQ is a popular restaurant located at 3923 East Thomas Road in Phoenix, Arizona. This institution specializes in serving delicious Hawaiian-inspired dishes, including traditional BBQ meats, rice, and macaroni salad. Guests can enjoy a taste of the islands in a casual and inviting atmosphere. With friendly service and a menu full of flavorful options, Ono Hawaiian BBQ is the perfect spot to satisfy your cravings for authentic Hawaiian cuisine.
Photos of Ono Hawaiian BBQ
3923 E Thomas Rd B-4, Phoenix, AZ 85018, United States
Opening hours of Ono Hawaiian BBQ
Monday:
11:00 - 21:00
Tuesday:
11:00 - 21:00
Wednesday:
11:00 - 21:00
Thursday:
11:00 - 21:00
Friday:
11:00 - 21:30
Saturday:
11:00 - 21:30
Sunday:
11:00 - 21:00
Reviews of Ono Hawaiian BBQ
"Walked into restaurant it had an odor that was kinda unpleasant. Daughter wanted to stay and eat. I ordered teriyaki chicken and found a black strand of hair intertwined in the meat. Lost my appetite. Took it back and got refund. Prefer Scottsdales location."
"Rude front register worker name Zala. I asked for a cup of water so it would not spill in the car. She try to charge me $3.02 for a fountain drink and not just the cup. Worker became very hostile . She then proceeds to go talk to the cook loud enough to humiliate me because I asked for a cup of water and she tried to make fun of of me as a customer. At this point I was pretty pissed and I asked her to go get the manager? She told me to hold on and instead she went and grabbed her phone sat on the corner with her legs crossed over and texting. I asked her a few times and she yelled back at me hold on ,hold on. At this point I was waiting for 10 minutes for my food. I yelled loud enough so the whole restaurant can hear me to go get your manager..about 6 to 7 times & finally I told her shut up and I told the two of the cook to go grab the manager for me, she continued to argue, and it was completely pointless, when the manager came, she asked the cook where the food and the cook put the food up on the bar and it made me realize that the cook was holding on to the food. At this point I didn’t want it, they could possibly spit in it for all I know. This was the same cook that she had that conversation with to purposefully humiliate me. I’m a paying customer and I should not have to put up with this, so I asked kindly of the manager to return my money and I’ve asked for the corporate number. I went onto the corporate website and I placed my complaint and requested a callback. I informed the manager that this review will stay as long as that worker is employed. This is not the first time Zala has been rude with me. She’s done this several times. You see I’m on a special diet, so I normally just eat the chicken and I give the rest of the food to the homeless. I’ve asked several times just to charge me for the chicken, but she kept forcing me to buy the entire entrée. I spend my hard earned money at this establishment every week at many of your locations throughout the valley, and I’m sad to say that it will no longer continue. I can take my money and my business somewhere else where it is appreciated."
"Definitely not "Ono" Ordered a katsu plate and received tendon filled pinko breaded chicken with no katsu sauce. The few pieces that weren't filled with tendon were over cooked and chewy. Was unable to return to the store due to work and when I called in 5× it would ring until it went to busy tone. I want a refund. Date:Dec16/2022 Time:04:24 Server:Litzy Bill:0080"
"I tried here today for the first time and was pleasantly surprised. I had the Pick 2 plate with BBQ chicken and BBQ Beef with a side of macaroni salad. The protein came on a bed of white rice with salad on the side. Very generous portion for the price of $14.99! The meat was seasoned and flavorful, rice qas jasmine I believe and cooked correctly, I enjoyed the salad also but it could have used a tab bit more dressing. The macaroni salad was simple and with some added cracked pepper it was pretty good also. I will be back!"
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