McFadden-Dale Industrial Hardware 4647 South 32nd Street, Phoenix, AZ 85040

"I'm very glad I found this place. The service was fantastic and they stock a lot of things that aren't stocked anywhere else. I was looking for turning bits for a lathe and they had everything I needed. Danny was super knowledgeable and willing to help me get the right stuff. I highly recommend them!"

"My husband frequents this store, he works at one of the companies close by. He wanted to take me there because well hardware stores just have cool stuff! Our little one was with us as well. I think she had the most fun! As soon as we walked in, we were greeted and the quickly helped. I didn't catch his name but we also had a lengthy conversation about family and kids. He was very polite and knowledgeable! Helped my husband very quickly! Another gentleman joined in our conversation and was very pleasant and helpful too! My little one really enjoyed talking to you both! Over all this place is amazing! Keep at it! Hope to see you all soon!!"

"Top notch all around!! BEST CUSTOMER SERVICE! The largest selection you’ll find! Amazing prices."

"I had a bolt that was stripped fresh out of the box for a mini bike. I thought I was going to have to send it back but these guys had everything I needed saving me time money and gas. The staff were very helpful and friendly some of the best customer service I've had."

"Asked workers for advice on a tool prior to purchasing it from here. He assured me it did what I asked about. I got it back to my shop and immediately figured out it wasn’t the tool i described to them. Attempted to return it 15 minutes after purchase and they refused stating all tool sales are final. I explained to the manager what I asked his associates and he immediately spoke in circles saying it won’t do what I was asking but it was a hammer drill. After ridiculous back and forth with the manager about it being a hammer drill but stating it won’t do what I wanted I left frustrated with their lack of compassion and understanding. They were so matter of fact about my question I felt comfortable with the answer but in reality didn’t understand what I was asking. Then they refused to be understanding and compassionate when all they had to lose was putting a tool back on the shelf and selling it to the next person. I have always gone here when I needed a tool or electrical supplies cause it’s near my shop and not a national big brand. They demonstrated today why they don’t deserve my patronage and I hope they never do this to another person again. Buyer beware. If you don’t know explicitly about a tool do not trust them to bridge the gap. Edited to respond to business: I was fine with your response until you gave your “side” of the story. Your side of the story is completely false. Prior to purchase I was never told that it won’t do that and you could order the proper tool. Why would anyone be told this won’t do what you want but we can order what you need and purchase the tool? The attempt to save face is ridiculous. I think the worst part of this situation is your inability to listen to your customer and consider what they are saying to you. I would have eventually been understanding if the final verdict was all tool sales are final. The manner in which workers said things about the initial interaction that never occurred while standing their speaking with the manager and the way the manager just kept repeating himself based on the workers statements as if that was going to change my perspective was insulting and frustrating. Both of those things crept their way into your response. Highlighting that it’s the status quo. *Never used the tool. Pulled the trigger yes. Used the tool absolutely not. Exaggeration. The package was ripped open is another exaggeration. It was opened. Torn at the original taped spot. The idea that it could not have been taped up is asinine. I’m over this. Enjoy your 4.8 rating and just forget about my bad experience. Please don’t drag me back into this by responding."