Safeway 4752 East Sunrise Drive, Tucson, AZ 85718

"Customer service desk “service” is getting worse instead of better. Sat. 3/9/24 with Amber at the desk. She took (I timed it) 25 minutes to help an elderly lady trying to open her Safeway account on her phone. Several people were waiting including me. Amber did not even make eye contact with anyone and kept on chatting with the lady. When I finally approached her and asked if she could help me she made faces, rolled her eyes and snapped at me: “I’m trying to help this customer – not my fault you’re in a hurry.” She ended up getting me the lotto tickets I wanted to purchase and demonstratively yelled to me and my wife on the way out “have wonderful day!” Safeway may want to send Amber to Trader Joe’s to learn what REAL customer service is all about. She clearly does not have clue."

"Incompetency runs rampant here at Safeway. Let's talk Meat department. I've complained 3 times now that the "butchers" there aren't obsvering food handling safety. I've seen one guy cutting meat, sleeves dangling down into the blood, soaking and staining his sleeves, then immediately fetches me bacon out of the walk-in without washing his hands. Joe. As I was complaining to Joe about the butchers being gross at the meat department, Joe is standing there listening to me at self-checkout picking at the scabs on his arms, and they start bleeding . . Civilians are Gross. Produce. They cut the leaves off the beets!! Arguably the most nutritional part of the plant, they cut the leaves off so the beets fit better on the shelves.. how very wasteful. I said something, they don't care, not unless it comes from Corporate. Maybe package the leaves to sell? I bet they just throw them away. I'll check their garbage cans in the back. I've got good kiwis out of there once. Trespassing. Early February 2024, some employee called the police on me and said I was trespassing.. . Well, if I am trespassing, so are all the high school kids who walk through the parking lot EVERYDAY because Swan rd doesn't have sidewalks . . Bunch of nazis. I shop at Safeway everyday. And I regret it each and every time."

"Busy store with lots of choices. But it's also cluttered and difficult to check out. Meat, produce and flowers are the best. Some staples are always out of stock. Specials that are marked on the shelves are not always discounted at checkout. The app has gotten better but still a long way to go. Rewards redeemed for credit disappear at checkout. No way to claim them or get them back. Hopefully Kroger will be able to straighten this out"

"There's a cashier from New Jersey with the best hair ever and usually she works self checkout. She is so awesome! One of the nicest people I have dealt with! Then, there's Demetrius in the deli. Above and beyond with his customer service! Easily my favorite Safeway"