Brake Masters #212

"I have had 1 bad experience with this location at Brake Masters, they were trying to tell me I needed all four brakes and rotors done when I needed just the pads. Then this time around when I came to do the pads and rotors (same rotors from before) they said the rotors looked good, but pads were getting low. This last time they were honest to me and didn’t try to upsell me things I didn’t need."

"We took our rav4 in for a brake job. I knew it needed pads but ended up needing rotors as well. When they finished the inspection I was also told the control arms were worn and needed replaced as well as the power booster and master cylinder. So I agreed to the work which ended up totaling over 3800 dollars. I was told the work would be completed by end of day. Called at 5 pm to check on it since I hadn't heard anything. Thye told me come down when I got there I was told the master cylinder didn't come in that we would be the first project Monday. As i was cleanin stuff out of the car the tech said the hot brake smell and smoke coming from the wheel was because they packed the new rotors in grease. We picked the car up on Monday drove to get our kids in mesa. On the way up we noticed a hot brake smell when stopped in traffic. Then when we got home there was smoke coming off the brakes. We took it back on but techs were all gone for the day again told we'd be first project in the morning. I called at 1030 the next morning the guy at the counter had no idea why my car was there and it hadn't been touched. They finally got to workon it and at 430 told me the booster they installed was bad and needed replaced. It took another two days to get that work done. So at this point it's been 5 days that my car has been in the shop. We got the car back and no the car idles really rough which wasn't happening before the brakes still aren't stopping correctly and the traction system on our vehicle has been disabled. I am beyond furious at this point and with the money I've spent on the repairs I'd expect my vehicle to be running smoothly and not have additional problems added that weren't happening before."

"Miguel was awesome. My rear brakes had started making a really bad grinding noise. I called Miguel and he got my car in quickly. Less than 3 hours he called me back and told me that my car was ready for pickup. Super nice, quality work, great service. I highly recommend taking your vehicle to them. The price was very reasonable and affordable."

"The store manager took care of ensuring my vehicle was set for me to travel safely from Tucson to Phoenix when my low oil light came on. Excellent customer service! Thank you for peace of mind."