Home Services at The Home Depot 15499 Hayden Road, Scottsdale, AZ 85260

"Very fast and helpful"

"Pretty good store. Asked 3 different staff memebers where items were and they all knew exactly which lane they were located in without thinking too much"

"I don't like the fact that the self checkout has been changed. The scanning guns get palmed by everyone. No way to sanitize them. Not very smart for cold and flu season"

"Use Home Depot all the time and have for years in multiple states. Ordering blinds for our home has been a challenge at this location. Lost orders, delays in shipping, delays in installation. No follow up after we had a measure done...........just bad service from this department and store."

"Poor workmanship and terrible customer service. We ordered custom closet doors for our office at Home Depot on Hayden in North Scottsdale. The contracting company, Greencraft, even came to measure the space because we have a large insert and needed to order custom size doors which cost extra. My husband had to take off work for this appointment and spend over an hour explaining the measurements to the Home Depot staff afterward because they were very confused about everything at the time of ordering. Several weeks later, the doors finally arrived at Home Depot and when Greencraft came to install them, sure enough they were the wrong size and scratched. We let the contractor know during the installation, and he told us any issues were not his problem and had to be addressed with Home Depot. That evening we went to Home Depot where there was no one "qualified" to help solve the problem or re-order the doors, but an employee left messages with managers who supposedly could help the following day. To make a long story short, none of the managers responded promptly to the issue nor were competent enough to understand the simple measurements, re-order us new doors (because they are scratched as well), or help fix the problem. Despite the Home Depot staff insisting they would "make it right" no one has done so and it has been nearly 6 weeks since the installation. My husband has made countless phone calls to both the Home Depot managers at this location and Greencraft and has taken time off work for what should have been a simple closet door installation. If you want a job done right, DO NOT use Home Depot. So much of customer service, in any industry, is admitting to and rectifying mistakes when they occur and this store has failed to do both."