Ferguson Bath, Kitchen & Lighting Gallery 3426 East Baseline Road, Mesa, AZ 85204

"I am beyond frustrated with this store. DO NOT SHOP HERE. I bought a hood for above my cooktop and spent over 12k with this store and they charged me $1057.00 to install, which is an insane amount, but paid it. They came to do a walk-through (That I also paid for) and the guys didn't know what they were doing or what they were looking at, they left and said everything would be good for the install. A week passed and they came to install and couldn't do it because they also didn't know what they were doing (They told me they NEVER have installed this hood). The store refuses to give me my money back for this horrible non-install and I had to pay my contractor to do the job. I cant stress enough how terribly they handled this. Save your money and go somewhere else. I do wish I read these reviews before buying anything from them."

"Shop elsewhere. Zero customer service. We have always used Ferguson for our kitchen and bath shopping but not anymore. Their customer service has continued on this downward spiral and has finally hit rock bottom. We were in the store for 20 minutes and not one employee greeted us or asked what we were shopping for. They were all huddled together exchanging stories. This is yet another store that will be out of business soon. Time to wake up, pull your snooty noses from the ceiling and actually do your job."

"Had a good experience getting help with some sconces and a new chandelier for our dining room. Prices range drastically for certain brands."

"I had an appointment with Nilda Maldonado "showroom consultant". She is snarky and very passive aggressive and imho, a lazy worker. She doesn't know square from rectangle. Told me the two shapes are the same and made no difference when I said I didn't want a rectangle prep sink when I already have a rectangular kitchen sink. When I asked to confirm sizes for 3 different sinks, she condensendingly replied she already told me multiple times. When I stopped to look at hardwares, she rolled her eyes. Finally, when I asked about free standing tub, she flipped through online pages very quickly without giving customer time to digest information. Nilda is a poor sales consultant or maybe she was hangry as my appointment was close to noon. Update: Scott called me. He sounded apathetic (his response sounded like it was a required corporate action item), so I did not want to invest more time into his disinterest. Unengaged management breeds workplace apathy and is clearly reflected in Nilda's bold and poor customer service. No wonder this place only has a 2.8 rating. Read others poor experience. It shows a clear pattern to an apathetic store culture."

"Came to store to purchase everything for remodeling master bath-probably worth $15.000-$20.000.Srvice inside was terrible. Worker at front desk didn't even wanted to leave desk to answer some really simple questions(prices,availability, delivery time etc.) -saying that we need to make appointment for next week for somebody to help us! Why even having employees like this?Simple AI maschine can do it much better lol. To the owner of store -just lost quite a bit money that we were planing spending here."