Adco Services 7575 East Redfield Road, Scottsdale, AZ 85260

"Outstanding Customer Service: I recently faced a major refrigerator issue and was referred to ADCO Services by the manufacturer. From the swift ticket opening to sending the appropriate repair team, the service was exceptional. What sets ADCO apart is not only their genuine concern, as demonstrated by Brian, Jerry, Mike, and Dean, but also their impressive knowledge of the products that they represent. Their expertise in addressing my problem was evident, making the entire experience reassuring. ADCO Services, with its professional and customer-centric approach, has earned my trust and recommendation."

"I bought a Vissani fridge from Home Depot. The door fell off and HD subcontracts the service to ADCO. Every interaction with them has been horrible. I had to initiate every contact. HD customer support said they would reach out. They didn’t for 5 days. After following up, they stated a new door would be shipped to my home and a technician would be scheduled. I followed up a 6 days later to be told, it was too expensive to ship and you should return it, somebody should have told you. I literally have been with no fridge for a month. There is no sense of urgency and a lot of passing the buck. My interaction with this company and Brian Johnson have been horrible. I don’t know what other brands they service, but I hope Home Depot cuts ties with them."

"Been using this company for a long time for orders. Never Had issues. Respond fairly quick for calls and parts always arrive as they have advised. Thank you."

"HORRIBLE customer service. I bought a SMEG stove and needed to be changed from natural gas to LP. The oven could not maintain temperature and kept heating up, which is a fire hazard as well. To cook food I have to leave the oven door open and maintain temperature in that manner! contacted them for more than a month and they kept throwing it off on the installers. Installers were nice enough to come back and work according to instructions the ADCO sent them. The instructions were not the correct ones sent to them. They spent 3 hours and did not charge me. Finally they called ADCO and Brian told them that the customer, I, would be getting a call to have a service tech sent and its been a week now with no correspondence! Will never buy SMEG again! Paid a GOOD price for it as well! The response ADCO submitted for my initial review is incorrect and is a lie to cover their negligence. Whenever I call, they keep saying that they are trying to find a local technician to come for service. They never mentioned anything about not covering installation issues."

"What a horrible company. Called them twice. First time, I was promised a call back without losing my place in line. Was called back, but dead silence at the other end. Called them the next day - this time stayed on the phone. After 20 mins, they told me I was number 1 in the queue, then, was asked to leave a message because "we cannot take your call at this time". Guess they are not interested in selling anything. Don't bother - just a waste of time."