Ace Hardware Union Hills 18416 North 19th Avenue, Phoenix, AZ 85023

"Really frustrated my brand new screen looks like this. I gave them my old screen for exact measurements. $65 for a broken frame and new screen?"

"Staff followed my husband and I around like we were going to steal. I get that it is probably a common thing there to try. Make sure not to judge everyone so quickly. And maybe show your staff a better way of doing so rather than hiding behind a spill / clean up station pole in the store."

"Friendly knowledgeable staff are ready to help. This is a great place to go when you have project questions. Also nice to get in and out quickly. A very convenient experience."

"First time to an ace store and I'm very impressed. Very well kept store with anything you'd need. I couldn't have asked for better service. Ray greeted me right when I came in and was very knowledgeable and polite. He helped find the exact items I had in mind very quickly."

"Ace Hardware, 19th Ave & Union Hills. I entered the store about 2pm on 11/26/22 Re: Rude associate, his name is Mike, older man, worked in plumbing aisle. I came in with the internal valve from an older outdoor spigot, circa 1999. His gruff answer boiled down to: 'There's nothing he can do there's nothing anybody can do, there's nobody in the entire state that makes a valve compatible for my outdoor spigot.' (About a year ago, a handyman that I knew, fixed the same type of spigot in the rear yard, so I know there are parts out there. The handyman showed me how to fix it, then he moved out of state) I questioned Mike about his answer, because I'm always suspicious of extremely general statements. Mike proceeded to raise his voice, dress me down, and in a very condescending tone, said: he's been "selling plumbing supplies for 30 years!". Then he turned his back on me and just walked away. I went in looking for a solution, not rudeness, and I gave him a parting comment of my own. When I was walking out, there was a young lady who works for Ace, and I mentioned to her that Mike was extremely rude to me. So, I went to Lowe's. There was a very helpful gentleman, he picked out a 1/2 inch spigot, & told me to take out the valve, it should be compatible with your older spigot. And guess what? He was right. The new valve fit on the older spigot. That's the kind of creative solution I look for when I walk into a hardware store. Don't you? **Update** I replaced the valve with the broken handle, with the new valve, from the new bibb that I bought. There's a pic of the original spigot that was soldered to the pipe in the year 2000 when the house was built. There's a pic of the new bibb next to the broken valve that I removed, and took to Ace, showed to Mike. There's a pic of the new valve that I put into the old spigot. The original spigot was manufactured by American valve company, and the new spigot was manufactured by American valve."