Safeway

"This used to be one of my favorite safeways. In three different interactions I have had three different rude customer service reps. It's shocking and a bit depressing. I'm not a "the customer is always right" person at all. In each case after questioning their conduct I let them have their way. But this is getting out of hand.."

"I’m soooooo fed up with this store. I found out that they close the customer service at 7pm on Friday night. I had a few items to return and so I asked a teenage worker about customer service. He was very rude saying “can’t you see that they are closed.” Then, upon checkout I encountered him again(yes I know his name). I had a full cart and he said that there were no checkers available to check me out at 7:45pm and that the registers close at 7pm. WHAT?????? So, I told him that I could not check out my whole cart(at the self checkout) and he looked me up and down to see why I couldn’t check out myself. Again, he was rude and sarcastic and said “you can’t check out your cart?” I should have just left it at that but thought this might be a learning moment for this kid. I told him I couldn’t because of my medical issues. It took him about 20 seconds for this information to sink in and he said OH. As I struggled to use the self checkout, he NEVER asked if I needed help. It’s my bad that I didn’t ask for help, but all I could see were teenagers. As I was leaving I passed by the checkout lanes and there was 1 checker working. I REALLY, REALLY hope that management informs ALL the workers about different disabilities that one can see and others that are invisible!!!"

"Not trailer friendly, had the sales items didn't come up automatically so I had to fight the checker to get the correct prices. My savings was $20.00. But had to fight for it. Ugh!!!"

"They are using tanning bed lights in this store it hurt my eyes.. (unless there's someone in the store messing with your store look at your video cameras on 02/4/24..)other locals agree. Apparently they must of recently changed the lights in the store. It caused me headaches too. Hurt my sinuses too. You see waves I tested even putting sun glasses on. My eyes hurt coming to this store, it also left me very dizzy and nauseous. I'm a regular customer for over 8 years here. I don't want to order from online stores for food, I want to come in and choose my food. I guess I have to find another ways to shop. Not a smart move changing the lights you hurt humans with your decision. I went to other grocery store near by the locals were talking about it too."

"The staff were very pleasant. But some of the deals I had clipped in the app while shopping didn't get taken off. It's a great store unfortunately I will have to watch closer at checkout next time."