Chipotle Mexican Grill
3785 South Val Vista Drive, Gilbert, Arizona, United States
About the Chipotle Mexican Grill
Chipotle Mexican Grill is a popular food institution located at 3785 South Val Vista Drive in Gilbert, Arizona, United States. Known for its delicious Mexican-inspired cuisine, Chipotle offers a variety of options such as chicken, white rice, black beans, fresh tomato salsa, and queso blanco. Customers can also enjoy steak, supergreen lettuce blend, fajita veggies, cheese, guacamole, and tomatillo red-chili salsa. Another favorite combination includes white rice, pinto beans, cheese, romaine lettuce, roasted chili-corn salsa, fresh tomato salsa, sour cream, and guacamole. With fresh ingredients and customizable options, Chipotle Mexican Grill is a go-to spot for flavorful and satisfying meals.
Photos of Chipotle Mexican Grill
3785 S Val Vista Dr, Gilbert, AZ 85297, United States
Opening hours of Chipotle Mexican Grill
Monday:
10:45 - 22:00
Tuesday:
10:45 - 22:00
Wednesday:
10:45 - 22:00
Thursday:
10:45 - 22:00
Friday:
10:45 - 22:00
Saturday:
10:45 - 22:00
Sunday:
10:45 - 22:00
Reviews of Chipotle Mexican Grill
"The first time we ordered through the app this location was great. Did it again today for a pickup at 7:20. The one thing I liked about this location was their chipotle line for app users. This time the line was huge and took 20 minutes to get through. Even when I got to the window, it took 2 minutes for the worker to come to the window. My order was ready and I asked if it was going to be cold since it was as ready at 7:20 and was now 7:42. The worker went no we are behind and so that’s why. Got home and forgot I had ordered a drink and that wasn’t even given to me. Also none of the bowls were labeled correctly and the white rice was crunchy. My daughter had brown rice on hers and it was also crunchy. Very disappointed in this location now and might not be back. Maybe you shouldn’t have a chipotle line for app users only if they can’t pick it up as promised Update: changed the review to two stars because of corporates response (it was at one star). Corporate office just made me whole with 3 free entrees and a free drink. That is good service and shows that corporate at least acknowledged it was unacceptable. I did also let them know to check out the Google reviews because multiple people have had issues and this might need to be addressed."
"The kids meal is a big portion. I love it. The variety of drinks are so good, clean and healthy with no artificial ingredients. I normally don't drink soda but I can drink this. The place is clean and spacious."
""I need to add some updated commentary. After that disappointed experience, I reached out to Chipotle customer service through the app and within minutes I received a reply with an attempt to make things right. I was given a credit for three entrees and a soft drink to make up for the bad experience and good customer gesture. Since then, we visited the same location and the experience was very positive. Service and quality of food was up to expectations. I appreciate the way this was resolved. I increased the star reviews now." Very disappointed and frustrated with this store today. I am a huge Chipotle goer, probably 3x weekly. This was my second time at this location and the first time all went well. Not today. I ordered my food well ahead of time. Drove up to their "digital pick up" drive-thru and waited behind a car in front of us. The pick up time was scheduled for 1230p, we arrived 1225p. No issues, right? We waited, then waited, and waited some more behind this car that was at the window. 20 minutes later, my daughter got out of the car and walked inside to get our food. We walked away and that car was still there. All fairness, Chipotle is not cheap fast food, and the drive-thru concept sounds cleaver, if it works. The line says "digital pick up" if the people in front of us didn't ordered online, they should had been told to walk in. Then, to make matters worse, the two burritos were not fully wrapped, exposed and falling apart. My salad, which I've asked for double chicken looked barely the size of a regular order. The Sprite soda machine was flat, just a terrible experience. The kids inside the store are running around like chickens with no heads. I get is a newish location, but experiences like this makes one not wanting to buy food from Chipotle ever again. Hope they will make this right."
"We were excited to see this location open. We have dined here twice already. Both of our visits were excellent. The food is what you would expect from Chipotle. This is a great staff. They are attentive and friendly. Parking is plentiful. I recommend this location."
"My husband who is HUGE chipotle fan went to this new location today. Asked for double steak and extra cheese. When you spend this kind of money on food you expect what you ask for. There is barely any cheese and this is not double meat!! Do better."
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