Smashburger,

2925 South Alma School Road, Chandler, AZ 85286

"A lot of customers in my area including myself have been having very unprofessional and careless problems with this location. The manager takes no accountability and would not take my suggestions over me reaching out and reviewing. I have had drinks served warm, after telling me even in the ice machine is down they have cold bottle drinks. I received multiple warm ones. Over $3 for a warm drink. My sister and I have ordered twice this week and both received undercooked patties, extra mustard when asked for extra smash sauce. No cheese when asked for extra cheese. The manager of this location denied his cooks of incorrectly making orders, and said they are cooked to completion and he doesn’t need to monitor their work for TWO days. I suggested he should monitor the quality for just two days and maybe it would improve. Instead of taking my advice, he continued to defend instead of trying to take accountability for their actions."

"UPDATE: Okay, so Smash Burger reached out to me and gave me a credit on my account and I am changing my rating from a 1 star to 3 stars for this location. I ordered at the San Tan Village location and it was remarkably different. My order was earlier than promised, hot, and the person was very friendly! DO NOT, I REPEAT, DO NOT go to this Smashburger. Visit the other locations. As a Level 7 Google Local Guide, I visit many restaurants and do not only report bad experiences. I report on good experiences as well. So, I had an online order that they messed up more than half of the order. They said to come back and they'll remake it. I went back and they said they didn't have any note that indicated they would do so. So I tried contacting the manager, which took forever to finally get a hold of. After about a week or two, I had to call in again myself. The manager was very helpful and ensured that they try to hold to a "golden standard" for all experiences. So I came in today, 10/29/23, and had the order remade. I waited for, literally, 30 minutes, and when I asked how much longer until it was ready, I discovered that they didn't even start on it AFTER 30 MINUTES! The shift manager told me that I have to wait for other people's orders, who came in before me. HOWEVER, people who came in after me got their orders and left already. I'm literally still waiting right now after about 45 MINUTES! TERRIBLE TERRIBLE SERVICE PERIOD!!! I will probably not come to this location again!! THEN after 45 minutes I went up again and asked how much longer. The shift manager was really rude AGAIN and was condescending to me, as if I was the one in the wrong. The shift manager was also rude to Madden, the cashier. UNBELIEVABLE!! It's now been 50 minutes and I still have not received my order! I got my order after 55 minutes. My kids were really hungry after this. What a nightmare!! I do have to give props to the cashier, Madden, who was very nice and professional."

"Service was quick. Price is little higher. We got the BBQ Brisket Burger with Bacon and the Smashtots. Both had good flavors. Our 3rd time at a Smashburger. Price is higher than others for burgers, fries and drink. I would give price point 4 star. Food is good but we will stick with Habit for price and quality."

"We went for my birthday, something improvised but everything we ate was very tasty, fresh and really worth the food; We didn't have to wait because we were the only ones in the place. The only thing that didn't seem right to me was the state of the floor, you could slip because of how greasy it was, I went with three children and it was difficult to stay on your feet without slipping. I don't know if it was due to today's cleaning or if their floors are always in that state, but it's not safe in case someone falls and gets hurt."

"Should have read the reviews. We were told they were buys and would be no longer then 12 min wait. We waited 42 min for our food. Didn't even get to eat it. On top of that our entire order was wrong even after clarifying it. I'll never be back to any smash burger."