McDonald's 6748 East McKellips Road, Mesa, AZ 85215

"I ordered the 2 cheeseburger meal. I ordered it with no ketchup, but, both burgers had ketchup on them, I can't stand ketchup. I had no recourse but to throw them in the trash. Then I went to whataburger to get my meal. If you have a special order, I suggest you open the wrapping and make sure they got it right. Looks like McDonald's is off my fast food list going forward"

"This McDonalds always messes up orders and the food comes out stale and cold CONSTANTLY. I stopped coming here after they messed up my order so badly with swapping two quarter pounder burgers for cheaper double stack burgers that tasted old and cruddy. I decided to go to the location on Higley and Brown, with better food and better service. I had just accidentally ordered to this cruddy McKellips location, ordering just 8 McNuggets and a Shake. They can’t possibly mess this up is what I thought, and I went back to this slime hole. When I drove up and said I was going to use my code I got no response in the drive thru. Someone else pulled up to the other side a minute later, and immediately got service before me. I was talking into the drive thru box with no response for 5-7 minutes with people piling up behind me when I used the app to order some nuggets and a small shake. Finally someone answered and after waiting for 5 minutes I pulled up to get my receipt. And finally I got my food, and got the rudest fast food employee reaction where the lady just said “Here” while giving me a rude side eye when all I ordered was a simple meal online ahead of time. I swear these people working here are crack heads getting nothing done. Stay far away from here if you want cold food, warm drinks and shakes, and rude employees"

"By far the worst McDonald's I've ever been to. I ordered from inside and didn't use the kiosk because I needed to pay with cash and ask a question. There were two people in front of me and they had a brand new person on the register. She was given zero support or help and it took me 19 minutes to order. 19 minutes and 3rd in line (I know because I was in a rush and I checked my phone when I got in line).. think about that. And then took an additional 15 minutes to get my food. A sit-down restaurant it's faster than that. The icing on the cake is my fries were severely undercooked. As in unedible undercooked. Never again"

"Went in to have lunch. Stopped a 3 different McDonald's within and hour. You now have to order at a kiosk or an app at those 3. Never going back. 4th one had a counter open with some taking orders, they got my business."