McDonald's

"The reason for my 3-star review is that today, at 3:20 am, I ordered through the McDonald’s app for pickup at this location. When I pulled up to the drive-thru, the night shift manager said they were only serving coffee, even though the app showed they should still be serving dinner and that this location is supposed to be open 24/7. Despite my attempts to explain that , they seemed too lazy to work. After a few hours , I called to cancel my order and get a refund. However, the morning manager offered a different solution. Instead of a refund, she said I could pick up my order at any time. She took my name and the order I placed, and I could just give my name when I want to pick it up. Then I asked if they usually close the kitchen during that time, and she replied that the kitchen isn’t supposed be closed ever, it’s open 24/7. This showed to things: The night manager thought since not many people are coming to order there was no point in fulfilling their duties and keep working. While the morning manager showed integrity, she has my respect. Regardless of the low pay and the probably not fun job she cared about her customer satisfaction."

"This place says it’s 24 hours but due to lazy workers who want a free paycheck around midnight their systems seem to magically go down. Therefore they are not 24 hours they are when the workers feel like working and when they feel like doing their job. In today’s society I don’t think people can afford to lose their jobs but hey thank you Covid for the next generation hoping for a handout."

"This location always has issues. I figured it was only 2 cones in cups so how could they mess up that?!?!?! Used the app and paid through the app. Lady at window tried charging me again telling me I didn't pay. At the next window I asked for a cup holder and he argued with me the cones in cups would not fit and didn't want to give me one. Why the hell are you seriously going to argue with a customer? THEY FIT, TRY IT!!!!! Not even a napkin with the cones. So typical of this location. Head east on Southern a mile to the other location, much better service and quality."