Einstein Bros. Bagels 10250 North 90th Street, Scottsdale, AZ 85258

"I reached out to this store this morning to address a catering delivery error from this morning. I spoke with Alexia and her manager who unfortunately refused to help fix this issue. I placed a catering delivery order for 15 people and received an order for a different single person, clearly not enough for the 15 people I ordered and paid for. When trying to come up with a quick resolution, Alexia immediately displayed rude behavior and a hostile attitude. Coming from someone who has worked in the client services industry for a decade, it was extremely disheartening to be met with extremely threatening and rude behavior over an issue that was not my fault to begin with. I truly hope Alexia and all other hostile employees are removed from this business. Please be careful if you are spending money here or dealing with the employees here!"

"I ordered a dozen of bagels to take to the office. Learned some bagels are a premium when the majority of places I go they are not. That’s fine, instead of getting 4 Jalapeño and Cheese I requested 1, paid for the difference. Got to work and did not have the upgraded bagel I paid for. I don’t have the time to go back and grab it. Just the dissatisfaction that I overpaid and they under delivered. Staff was friendly prices are way too high for bread and cream."

"The door was broken and we watched the frustration of the employees as they posted signs, LOCKED the door and even set stuff in front of the BROKEN door and yet people continued to jerk repeatedly on the door, the poor employees could only discuss as to what else they could do because of it being broken, one man jerked the door so hard, he almost broke the glass! They did a great job at getting all of our orders correct and out in a timely manner as well as tasting delicious! We went here due to having a bad experience at another nearby coffee place that microwave their breakfast bagels causing it to be inedible. We were relieved to get good service and food here. I hope management took care of that door for those gals!"

"I'm giving two stars because the begals were good. Otherwise, I would only give 1 because I can't give zero. The service was fast & started out fine, But quickly went downhill when they gave me a at 1st only very slightly oily bag with a bit of cream cheese on it. I just thought that perhaps the counter was dirty, but I was sadly mistaken. I had asked for butter on my toasted bagel. I guess that was a big mistake because it leaked at an alarming rate through the begal bag, then the actual bag all over my sister's pants. So very unnecessary & thoughtless. Going fast just for fast shakes isn't always a good thing. Clearly, it was way too much butter used & when it was most likely clearing dripping with butter when they bagged it, they didn't think... "This probably isn't a good idea," which is just flat-out bad customer service. This was the 1st Einstein Bros that I've had such bad thoughtless service. But I learned not to ask for butter, lol."

"What a unique Einstein's brother location and the location and the staff here is super friendly and has a great backstory from their relationship with Caribou Coffee. Thank you for the good times and this location also has a nice little imitation fireplace as well as good table space."