Dunkin'

"We just ordered from this location. At first, we were a little put-off because the menu screen was broken so we couldn't see what they have. And they all kept running to the back so it took a long time to order. But then we heard that the drive thru was backed-up and they had multiple call-offs. The girl that was in charge was amazing. She was running around, making sure people were taking orders, getting it all together and running the register in the front. Everyone was polite, despite the rushing."

"I have been a loyal customer of this location since it opened. The decline in pride, product and customer service this past year was brought to a head today when the order I placed everyday for a year was "not a menu item so I needed to leave or pick something else". So I picked a hot latte and got literally half a cup of foam. I showed them at the window and was told they "doubted I am ever happy" and sent me on my way. Just inexcusable."

"Extremely rude manager. I was having the best morning. Just dropped my niece off to college the night before and wanted to enjoy some donuts the next morning. I pulled up to the drive through and proceeded to order my food and the guy who was taking my order which I later found out was the manger kept cutting me off as I asked if he got my order he just kept yelling yea yea yea I got it I got it I got it.. I was like dam what’s wrong with him… I said to myself why do people hate the jobs.. I pulled up to the window and he told me to drive straight through that he would not serve me.. so I’m thinking ok so your mad because I said you hate your job but you can treat me however. He refused to give me his name and refused to serve me. Completely unacceptable just weird. I can never under why people work in fast food or coffee shops with this type of attitude. It’s early in the month and people are trying to enjoy their day… there’s no manager number anywhere to report this behavior so I’m writing a review. If you as a manager care enough you should do something about this. This is ridiculous. If you don’t want to work fast food then find another job!! Also it shows what type of owner this place has when the owner doesn’t list a customer service number for complaints and for the employee to feel condor treating me like he did he knows he can get away with it. This was truly horrible service. Like I was just ordering food, why he was rude is beyond me…"

"Came inside to order at 9:00 am today. The shop was so dirty. The floors we’re dirty and stained as well as the countertops. One of the employees was carrying her 2 year old around the store and in the back. She was wearing slippers with bare feet. The fellow that served us was very pleasant but, he was handling the cash and then was getting donuts and making the drinks without washing his hands. The garbage can was overflowing too. It seemed that the store was not cleaned at night from the day before. I won’t be coming back here."

"Placed an order and went to pick up in the drive thru. First issue was they forgot the coffee roll I ordered. I also ordered a Vanilla Bean Coolatta and was given an iced coffee with whipped cream. I told them that I ordered a Coolatta and was told that their machine was down so these were not available and they gave me the coffee as a substitute. This is a completely different item and they did not let me know the Coolatta was unavailable and asked if I would like a different item or a refund, they just decided to give me an iced coffee with no mention the item was not available. I also ordered a sausage egg and cheese English muffin. I have attached a photo of the sandwich the gave me. I am honestly speechless. This was a terrible experience 0/10 would not recommend."