Big Brand Tire & Service 3720 East Baseline Road, Mesa, AZ 85206

"Big Brand has been around for a long time…. I remember them back in my California days. Great job tires look great!"

"Their pricing is obviously amazing. And free tire rotation when you buy your tires from them. But above that is really their entire service staff!! They pick you up. They drop you off. They are so friendly. They actually care. I wouldn’t go anywhere else"

"02-22-24 I called this place and asked to schedule an appointment to have some tires installed. I had already purchased the tires because i got a better deal. Dropped the truck off the afternoon before to give them more time. Jeremey the manager said to us we should have it done tomorrow by mid-morning. we said great we will wait for your call. the next afternoon Jeremy calls and the first words out of his mouth RE YOU KNOW YOU HAD CURB RASH ON YOUR WHEELS RIGHT? I said what are you talking about? Jeremy said the wheels have some curb rash on them and we have to take the bead locks off to install the new tires. I told him they were simulation bead locks they were not real and you don't have to take them off. long story short we got there to pick up my wife's truck and all four wheels were damaged inside and out. they left the spare jack and tools loose in the bed of the truck, all four valve stem caps were missing. Jeremy the manager never once said Oh I'm so sorry this happened, we will get this fixed as quickly as possible. He seems to think this is okay and part of the installation process for your tires. these are stock Ford Raptor Svt wheels with the recommended 37"X12.50X17" tires on them. we have never had any shop do damage to our wheels since we purchased it in 2013. based on my past three experiences with this place, we will never go back ever again. 03-07-24 UPDATE!!! I replied to Henry and gave him and the District Manager my contact information. I also sent an email to the CEO of Big Brand Tire and a few hours later Jeremy the manager called me. Asking how he could make this right and suggested having the wheels inspected to see if they could be powder-coated. then he said we could send them out one at a time and have them fixed. I shared with Henry that I do not want to deal with Jeremy in any way. I also shared with Henry that I contacted the dealership and got a cost to replace the wheels. They cannot expect my wife to go without a spare tire for an unknown amount of time and how do they know they will all match when everything is said and done? I also want another big brand shop or dealership to do the work and inspect the tires when they are removed from the wheels to make sure no damage was done to the tires during installation. since these emails on Monday, I have not heard from anyone!"

"Driving through from out of town when I picked up some debris that cause a fast leak. I Googled while my tire was going flat and was lucky enough to find Big Brand Tire and Service. They were well informed, fixed my tire correctly on the spot. Great shop! Make them your first stop! Highly recommended! Thanks again!"

"I’m from DC and out here on a road trip. I plan to go back to DC tomorrow morning but before I go I wanted to get tire alignment completed since I recently had four new tires placed. I called today and they had several open spots. They told me it would be about an hour and a half. It wasn’t even an hour that they completed my tire alignment. The staff was also very welcoming and professional. They honestly brightened my mood. Amanda is a sweet person and I love that she is intrigued in conversation. I will favorite this place as I visit Mesa often for future car maintenance."