Panera Bread 4512 East Cactus Road, Phoenix, AZ 85032

"Ordered a salad and asked for the dressing to be mixed in three times, but it wasn't done. Disappointed because it affected the enjoyment of my meal. Please pay more attention to customer requests!"

"I would like to give 3.5 stars. We come here every Sunday for the soup. That's it. Nothing else is impressive about this place. And the drinking machine is always broken. Never have I ever experienced this so much. It's annoying. I bring my own with me now."

"Food tastes so good but I feel it shouldn't be so expensive."

"This is usually my go to Panera location. I’ve never had a problem here before. Today was probably the worst interaction I’ve encountered. I placed an order on the mobile app at 7:38am and went through the drive through to pick it up. I was the only car and yet it still took them over 20 minutes to complete my order. I even got the text saying it was ready for pick up and still no one was at the window to give it to me. Looked like they were just kids goofing off in the kitchen. I got my order at 8:05. I literally ordered a bagel and salad. I usually order in the mornings and head to work since it’s fast. Not only was it really slow, but they made it late to work. Not to mention when my food was ready, the Panera employee open the window handed it to me and shut the window ASAP. He said nothing and was pretty rude and unprofessional. Not sure what was going on this morning but it’s pretty disappointing given that I come here often and never had a bad experience with Panera at all. Worst part about everything was the food was trash. Assembly and taste was pretty poor."

"I decided to try a different location because I received a gift card. This location was a little better. I ordered for pickup. I ordered the Pepperoni Mozzarella Melt that came with Kettle-Cooked Potato Chips. I also ordered the Agave Lemonade and a Brownie. The melt tasted and looked better than the first one I got from a different location, but lacked pepperoni. They do not put enough pepperoni on the melt. However, it was full of flavor. The chips were delicious and I recommend them. The Agave Lemonade was bitter and did not taste good. It lacked flavor. The brownie was delicious and I recommend it. The customer service was ok. My food was not where it was to be for pickup and I had to ask an employee for it. I do not recommend the Agave Lemonade from this location."