Mesquite Ford & RV

"I'm normally not a review writer; but Dave and Jeff from Ken Garff Mesquite Ford are amazing!!! They're both very polite and professional, but also make you feel like "family". This place is top notch and I will be back to buy again!!! Thanks guys!!!"

"Sadly I write this as a lifetime Ford service customer. I also spent almost 20 years as a Ford Parts and Service Manager in Ford dealerships. When we moved to Mesquite 3 years ago I was glad to see a local Ford dealership. I have taken both my Ford vehicles in for routine service. Today for the 4th time I had issues with the service department. Made an appointment with the call center and was scheduled at 8:45 AM. As I always do, I use the night drop box as we dropped it at 6:30 AM. Not hearing from anyone I call at about 1 PM. Was advised they "missed" the appointment? Offerd to rush it thru but I declined as I didn't want the service "rushed". I realize things happen. They certainly did when I was a manager but this is not the first time this had happened. Shame on me for giving them another chance. I had inquiried about several other services but was never given a quote. Money out the door.... They have lost a longtime Ford owner. UPDATE 01/24. I have to amend my review. The manager did call me and we worked thru the issues. They came and picked up my car, serviced it and returned it back to the house. I appreciate them making it right this time."

"Just had my oil/ filter change - specific instructions given days ahead of service appointment and the "oil technician" and crew left my lug nuts loose on passenger front wheel, got one block and notice something was wrong... daaaa! NEVER asked to have tires rotated - again supplied "Specific" instructions of what I needed and tire rotation was not on the list. The technian didn't even wipe his hands off before getting into the truck - a $50,000 Platinum F150 - greasy hand prints on outside of the door handle and on the inside on arm rest & door panel.. Who's in charge of quality control? I will not go back for this type of service again."

"I flew from Denver to buy a specific vehicle from this dealership and had a great experience! I initially spoke with Scott on the phone and he was incredibly friendly and helpful. I put a deposit down for the car and flew down a few days later. I then dealt with Ken, who was also great! It was a very relaxed, easy process, with no pressure to keep extra fees and such. I was in and out in about an hour and a half and drove the car 11 hours back home with no issues. Very happy with my experience, thanks guys!"