Discount Tire,

3232 E Cactus Rd, Phoenix, AZ 85032, United States

"Justin at the front desk was so sweet and helpful! Helped me make sure I got good deal for new tires, and handled the coversation with me and my family wonderfully. Thank you for your help!"

"This is THE Discount Tire to purchase tires and have them serviced. The staff are skilled, friendly, and fast. Even Though all of the shops offer great prices, the service at this location WILL make you happy"

"I brought my car in because tire pressure light was on. I made an appt for 4:45 and my car was quoted to be ready at 7pm. I ubered home because of how long a wait it would be. My car was ready for pickup less than 5 minutes after showing as in service bay. I pickup my car at 6:30(after close) and the tire pressure light is still on. Just wasted the price of two ubers plus 90 minutes of my time to not have my issue addressed. No wonder the car wasn't in the service bay long, I don't even think they checked all 4 tires that are under warranty."

"I have been going to discount tire for nearly ten years. For new tires, air checks, flats etc. I had always gone to a location in Tempe and always received great service! After moving up north I needed an appointment for a flat tire that has a screw in it. I came to this location and am very disappointed in the service unfortunately. When I dropped my car off I told the boy at the desk I was just going to be across the parking lot at Chompies and he said they would call me when it was done. The tire either needed a patch or to be replaced, shouldn’t take too long. After two and a half hours I finally called and asked if they had an ETA on when it would be done and the boy said it was finished. So who knows how long it had been done and no one had called. When I went back in to pick up my keys I had to ask what they ended up doing with the tire the boy didn’t even tell me… he let me know they had put my spare away as well. Got home to see they did not secure my spare and just dumped it back in the trunk. It just seems like pure laziness and is sad to see the lack of service happening at this location. I saw another review mentioning a similar situation with a spare so hopefully the store manager can address these issues and things can improve. I will stay a discount tire customer but unfortunately will not be returning to this location."

"Update from review below. My last experience was good there. Steve, the manager tried to make things right. I appreciate him doing that. A tire I purchased from discount tire and bought the road hazard warranty on had an unrepairable leak. Discount tire did not have that tire in stock and had to order it. I was scheduled to have the tire repaired two days later. On the way home my tire blew out on the freeway, I put on the spare when I went to discount tire to have a new tire put on They informed me that I had ruined the air pressure sensor and it had to replaced at a cost of $60. I paid to have it replaced. When my car was ready, I went out to look at it and noticed that they did not secure my jack or tire iron in the spare tire storage area. I informed them of this and told them I would put it away. As soon as I started to drive away, I noticed that my low tire pressure sensor was still on. I called them on my way home and told them about the tire pressure sensor. After doing research, they informed me that they needed to reset the sensor and I needed to bring the car back in but they would do it quickly. The last few years I have not had good luck with discount tire and have been changing to getting my tires from Costco. This is unfortunate because I use to think they were a great store."