Big O Tires 2420 West Northern Avenue, Phoenix, AZ 85021

"Stay far away from this location. I had to wait two and half hours for a alignment with an appointment. I'm fairly certain my car was done sooner and they simply forgot to tell me even though I was waiting in the lobby. Justin was extremely rude, never apologized or warned about an extremely long wait time. Do yourself a favor a find a different Big O. I've been to different locations and they always done my alignment in under an hour."

"tires and oil change. pretty accommodating and friendly. had a couple issues but they were taken care of when i brought them up - although ideally they wouldn’t have occurred at all, but we are all human. overall they definitely care and do good work, which makes them outstanding for mechanics."

"I got my tires service at this location less than a year ago and got the warranty, I came to a Tempe location and they said I didn’t have warranty with the paperwork in hand, I then called this location and asked to speak to Taylor and he spoke with worker at Tempe location over phone and little do you know it the Tempe location honored the warranty and I was able to get my tires. Very thankful for the team work Taylor did even though we talk to him face to face 5/5++++"

"Don’t go anywhere else in the city for car maintenance. Taylor and his team at this Big O Tires do things the right way, for the customer. On a couple occasions with both vehicles, his team told me what needed to be taken care of and what should be taken care of. There was no pressure to move forward with anything before I could think about it and talk it over with my partner. They gave us the costs up front so there were no surprise charges. They even spelled out several different payment plans to make sure I was comfortable with how I was prepared to pay for necessary maintenance. Service, quality and value are all great and things anyone can provide, but what sets this Big O apart is their honesty. I won’t take my vehicle to be serviced anywhere else."

"Trust is a big factor when any consumer looks to do business with a company; vehicle repair shops are no exception. As a consumer, I simply want a business to stand by their work and their product. I also believe in giving a business the opportunity to redeem themselves, should a prior experience have been a negative one. After purchasing tires and having routine maintenance performed at this location, I'm truly disappointed that the basic expectation fell short, not only with the service side of the transaction , but the lack of management involvement, once they became aware of the issue. I can only say, be wise and do your research."