Starbucks 2020 West Baseline Road, Phoenix, AZ 85041

"I give credit when due. This location has stepped up its service and I have improved Mt review from 2 stars to 4. Good job!!"

"I am appalled by the way Starbucks treats their customers. I went into Starbucks to grab a pup cup and some food and Dante the barista immediately told me Starbucks does not allow any dogs inside. I was not going to leave the dog in the rain or in the car as he had bad anxiety. How can someone have so much hatred towards animals. When I placed my order, he told me to wait outside and he would bring me the order. He never brought out the order and it was freezing outside. I went back in and he gave me a small pup cup, not a large I requested. I asked again for a pup cup and I again I received the wrong size. In general the staff at this location is very rude. I think they forget that the customer doesn't relie on Starbucks, but Starbucks does relies on customer. You just lost a customer."

"This is the worst Starbucks in the Phx greater metro area. The staff is rude there preparing food with long gross hair flying everywhere The store was so dirty and because my food was prepared nearly 20 min prior to my drink it was cold. I placed an online order and then drove from 7th Ave and Dobbins as this location is usually moderately busy on the weekends. Ordering ahead was a complete waste of time because as I mentioned I still had to wait several minutes for my beverage. Do yourself a favor and avoid this nasty location especially on the weekends"

"I went to order an Americano, big rude girl said it would be over 15 min wait, said many mobile orders were ahead of me, only 3 customers inside, had 20 mobile orders sitting on counter, this place is the worst starbucks on the planet, they told me not to come back after the Pic and telling them I was leaving a bad review. They're so stupid they thought I would return after that service"

"Ordered a bacon gouda online for pickup and got a chocolate croissant, the sticker even said bacon gouda. I called and they said I have to go to the store to request refund or sandwich, it’s ridiculous that a refund cannot be processed online. What if I was a customer from out of town. This is unacceptable"