Elite Auto Repair 8139 South Priest Drive, Tempe, AZ 85284

"Office was very helpful in procuring my new catalytic converter for November 29 installation. Also they will try real hard to get a new-used brake light socket from their contacts. That's what I call "Real Service" with a smile."

"Went into Elite for any oil change with a $12 discount coupon. The oil change was went ok. I realize auto repair shops are in business to sell, how else are they going to make extra profits. They wrote up estimates for coolant flush, break line flush and rear brake repair. Brakes are an easy repair, I checked them after returning home. The rear pads were perhaps 50%, which on the rear could be 20,000 miles or more. Bottom line here......not sure I trust them now. How many people out there would have said "yeah, if they need to be repaired, then do it", with no idea what is going on."

"Elite Auto Repair did a great job on fixing my van! Trish provided the most exceptional customer service I've ever received from any business. She kept me updated every step of the way, extremely professional and even took me out for breakfast while I waited. If I had an extra set of hands, I would give Elite Auto Repair and Trish 4 thumbs up!"

"They would get two stars but their rating is too high right now. Do not go here!! They lie right to your face. They told me I needed specific motor mount nuts from Lexus, but Brake Masters fixed the problem without using the Lexus nuts (which didn’t fit) and didn’t even charge me. This wasn’t so bad compared to the lie. They broke my key by twisting it too hard, it was clearly cracked that way. I asked what I had to do to fix my key and they said they couldn’t open it because “the screw was stripped.” Funny enough, the screw came out on the ver my first try. They never even tried. I’d rather they told me they made a mistake and don’t have the outer shell. They are better than Midas auto repair though."

"Had a 5 pack of oil changes put on my account sometime last year by a manager because of a bad first paid experience that I called and advised them about. I considered buying another 5 pack when I went in for my last service but alas, my experience wasn’t great, AGAIN. I left the property to walk around while they were servicing my car, when I came back an hour later the lady at the desk told me they didn’t have my correct phone number to update me on the what they were recommending to fix on my vehicle or tell me it was finished. I have had nothing but issues with them getting my personal and vehicle information in their computer correct and I think it’s ridiculous. You would think after going to a place repeatedly for over a year for oil changes and servicing, they would have it correct and if she was unsure, why was that not confirmed before I left the property then!? Also, when I picked up my vehicle I declined all other recommended services and just wanted the oil change but was told that I would receive a text with all the pricing for the recommended services so I could book at a later date because she was “backed up right now”. I never got that text or was given a print out before leaving of the services or prices. I also asked her how many oil changes I had left on my account & if that was my last one. Instead of looking right away she told me at the end she would inform of all of that - never did. I was never given a quote for another 5 pack, So I’ll take my business elsewhere. Just very disappointing overall because the staff is typically friendly, the wait is always long but I never minded for what seemed like a job well done. Time to find a new shop I guess. Update: after posting my review, I got a call from the GM, Tim and he was very interested in what took place at my appointment and how to rectify the situation. I appreciated the call very much & will likely be returning to give them another shot."