Tropical Smoothie Cafe 13749 North Litchfield Road, Surprise, AZ 85379

"Waited 30 minutes for two smoothies in the drive thru. The girl on the phone had the worst customer service. She didn’t know what she was talking about. I asked to speak to a manager and she said there wasn’t one."

"New chicken chorizo dilla looks great. Pineapple doesn't belong in there definitely cool quick bite food. Smoothie/drinks are always good but this morning you guys had a lady training a new employee. I was sitting waiting for my protein drink when I noticed no gloves or hands washed before beginning shift. Trainer failed and also did not have gloves or washed hands. Giving a 3 star because the gentleman that made my dilla was prompt and dining area was clean."

"Very strange to be told a full hour before close that the cafe isn’t serving food. When I inquired if that was a common occurrence, I was told everyone who works there is under 18 and have to out by 10pm so they don’t have time to clean if they serve food until closing. The drive thru attendant could not tell me how often that occurred because she “doesn’t work everyday”."

"They gave me a moldy banana… Like why would you think it’s okay to give someone who’s paying for an expensive meal, a moldy banana. This has me questioning the kind of fruit this team is utilizing to make these smoothies. Not trying to be that person but I definitely won’t be returning to this location."

"When you are told something is out but still charged for it. My husband tried telling the cashier and was ignored so he just left. As expensive as it already is it’ll be nice NOT to be charged for things not added. A month after the first incident. Today I order a kids chicken quesadilla and received the order without chicken (photos attached)…"