Applebee's Grill + Bar

"This place not only honors Veterans which is refreshing, but it also employees AMAZING servers like Doreen! Thank you, Doreen for your excellent service (totally attentive to our body language and never interrupted our conversation but knew exactly when we needed something!) and thank you, Applebees for choosing a beautiful setting with mountains just outside the door!"

"Excellent service and fantastic food! With so many menu choices it's hard to choose. They offer a 10% discount daily for individuals 60 and over. (You have to ask for the discount). Highly recommend."

"Waited 20 minutes to get greeted. Mind you we had to grab a hostess to grab a server to even recognize us. 3 groups that came in after us, were greeted before us and were checked out before we could even place an order! All we ordered was a soup and wings. Took 2 hours!!! Then their systems were down and the manager said they have to double tax us!?!? Since when!?!? Was told if I don't want to pay double tax that I can wait even longer for a manager to correct the bill. Where is this extra money going!?!? Seems sketchy. Sounds like the manager with the dark and red striped hair is pocketing extra revenue for herlsef."

"UPDATE: We spoke to Chris, the bar manager, who informed us a new cook had been responsible for our meal that night. He offered us vouchers for the meal totaling $50. My wife, mother and I returned on Friday, 17 November 2023 to see how things would go. Before we ordered our food, we witnessed two separate customer complaints about excessively crunchy onion rings and chicken wings. For some reason, the Pepsi we ordered didn't taste quite right. There was plenty of fizz but the flavor seemed off. We ended up ordering water and blue moon beer afterwards. Upon the steaks arriving, we were greeted by the bar manager whom was present when we cut into our steaks. My steak was right where it needed to be. My mom cut into her steak and the bar manager immediately noticed it was VERY rare. He turned white, grabbed that steak, and literally ran back to the kitchen. A lady whom I assume was the general manager / owner then came over and apologized for what happened. The next steak brought out was on the border between medium rare / medium. It was acceptable. When the bill came, I noticed our meals had been comped and we only owed $2.23 for the taxes. Once again, management acknowledged the mistake and tried to make it right. It seems like Applebee's in Sierra Vista may be going through temporary transition pains caused by personnel turnover. If you visit this restaurant, be prepared to be patient as much of the kitchen staff appears to be new or relatively green. Will probably visit again in a couple months to see if things have changed. _------------------------------------------------_ Normally this restaurant is very good, but for some reason they were subpar when my family visited on 13 NOV 2023. The food was cold on arrival. We informed the staff of the issue, whom promptly corrected it and had it remade. On remake, the temperature was better, but the steaks were served between blue / rare. We ordered them medium. Server was excellent and was tipped. The manager tried to make it right and compensated us for the meals that were messed up. However, the meal overall wasn't satisfying. Will probably visit again after some time has passed to see if any changes were made."

"So coming in to this chain restaurant, I wasn't expecting too much. This location was clean and efficiently operated by host and waiters. The meals were good and the specials were of decent value. My ribs had two options; a sweet and a spicy. I tried them both and favored the spicy. The happy hour draft beer was large and ice cold! Definitely worth one extra star!"