Starbucks (inside Barnes & Noble)

"The pink-haired barista is beyond rude. She needs to be re-trained or fired. I’ve never in my life been to a Starbucks that refuses to serve hot food / shuts down the over almost TWO HOURS EARLY! Even so, she had an attitude (besides being lazy and not wanting to do her job). Ended up leaving Barnes n’ Noble all together."

"The cashier with blonde hair was very rude. I was about to order and I pull up the app and she says “Sorry, I don’t use that” and that’s fine you know so I just say “oh no but thank you” and she rolls her eyes as if it was an inconvenience like I was respectful about it but she just had to give a nasty attitude for no reason like it just didn’t feel welcoming at all."

"The bakery selection is awesome. It's different than most other Starbucks, I think because they are more of a franchise model than a straight-up store. But it makes a difference. Discounts on things if you're a B&N member. However, they don't utilize the Starbucks card program...keep that in mind. I've seen irate people on more than one occasion get all huffy with the cashier who is literally helpless to the system. It's not their fault! Also, big, open sit-down area. A lot of people frequent there to write their novellas...or business meetings. Or, to exercise their grumpiness. Staff is awesome! Be nice to them!"

"Staff was kind of rude, at least to us. Wasn't very friendly as far as greeting or being personable. Just took the order with a slight attitude, told me the total and left me standing there not knowing the transaction was done. When I asked for a drink carrier rather than getting me one or kindly telling me where they were she just pointed to the end of the counter. But then as we were waiting for our drinks someone who I assume is a regular customer or she knew somehow came up her attitude changed and she became very chatty and friendly with her. Answering questions she had pleasantly. Drinks were fine. That was only positive. I am used to fun, bubbly people at Starbucks. That was not my experience this time. I won't be returning there if I can find another one in my area within reason."