Papa Johns Pizza,

1656 AZ-92, Sierra Vista, AZ 85635, United States

"This location is for carry out or delivery only. It's primarily a kitchen. So I can't really rate the atmosphere. However, I CAN say that the employee behind the counter was less than helpful. In order to give a full review on this visit, we have to go back about a month to the 1st time we had a Papa Johns Pizza delivered . . . After some difficulty placing my order online, we finally got it. Just a large specialty pizza. Simple. Watching their neat little online order tracker, we could follow the progress. It got all the way up to where they should have been boxing it - then it jumped back to 'Making your pizza'! By this time it had already been 25 mins. One full hour and 6 mins later, our pizza arrived. Barely warm at that. (we're less than 2 miles from the restaurant) Still, we tipped the driver bc a driver often has no involvement in the process other than delivery. We chalked it up to it being a busy night, and ate our warm pizza. It tasted pretty good, the order was correct. 2 weeks later, tried again. This time it was only 58 mins from order to door. The driver told us he was actually the store manager and apologized as they were very busy, he refused the tip. Pizza was NOT good that night! About a week later we received 2 postcards from Papa Johns announcing "We can do better - give us another chance", in the mail. Each were coupons for a 'free medium cheese pizza' (Carry out only)! Really? - Ok, I get it . . . A medium sized 'base pizza' + extra for any toppings. Thought we'd try it ONE LAST TIME! After I spent a good 20 mins trying to place the order online, neither coupon code would work. I kept getting error messages. I get in my car and drive down there. The kid at the counter tells me that he has no way to process the coupons on his end, it has to be done online or in the app! Then walks away! I sat down with my phone and tried again. Still - 'error'. At this point, I was VERY frustrated and wanted to scream! I stood at the counter waiting for the kid to come back and help me on my phone. After several minutes, I laid both coupons on top of the register . . . and . . walked . . out. Within a few mins., I found myself at Vinnie's Pizza for the first time, just across the road! (See my Vinnie's review)"

"Papa Johns is awesome! They give back to the community and really helped my company out. We will continue to support them for supporting us!"

"New employee took order. Hung up without asking my name. Told me 35 minutes. Arrived to pay, other lady went through phone record to find order, said 10 more minutes, that was 45 minutes ago. No apology, terrible attitude"

"On 11/29/ 2023 I purchases a Shaq-A-Roni pizza thay is advertised at 13.99, but they charged me 16.75 for the pizza. Make sure you chech your receipt as this store will over charge you, this is the second time this has happened and the LAST."

"The employees seemed like they were really enjoying their job! The pizza was done in a timely manner, and handed to me with a smile! Excellent location! I have never had a great experience at a Papa John's till this one! They are great! Food was Quality! Customer service was perfect!! Thank you very much for putting a better image in my head for the brand!"