Peter Piper Pizza 9545 East Old Spanish Trail, Tucson, AZ 85748

"I am writing to express my profound disappointment regarding the service experience my family and I encountered at your establishment on Friday, March 8th, at approximately 6:15 PM.As frequent patrons of your establishment, located conveniently close to our residence, it pains me to report that our recent visit left much to be desired. Despite only approximately 40% of the tables being occupied, we experienced considerable delays and encountered significant issues during our attempt to place an order.Our frustration began when we waited nearly 10 minutes to place our order, with only two parties ahead of us. To our astonishment, upon attempting to convey our order to the gentleman serving us, we were repeatedly interrupted and informed that the kitchen was severely backed up, with wait times of 45 minutes to an hour.While we understand that unforeseen circumstances can lead to delays, the manner in which this information was conveyed to us was unacceptable. Rather than transparently informing us of the situation and providing an estimated wait time, we were abruptly denied the opportunity to place an order and instructed to return later.This approach not only lacked professionalism but also left us feeling disrespected and undervalued as customers. It is imperative for any establishment to prioritize clear communication and customer service, especially during challenging periods.I believe that there is a significant opportunity for improvement in the training and support provided to Mr. Benito and his colleagues, as well as a reassessment of operational protocols to ensure that similar incidents do not occur in the future.As loyal patrons, my family and I sincerely hope that you will address these concerns promptly and take proactive measures to enhance the overall service experience at your establishment."

"Update: 3/28/24 Came in at 6:22pm, Mr. Benito seemed frustrated since we walked in, yes the lobby was busy, it’s a Friday night, a few teenage girls were in front of us and he gave them attitude and said he would serve the ice cream after he knew what “these people needed “ he then called us up to take out order and when I started to leave my review he cut me off by saying they were not taking ordered for 45min - 1 hour, I was a little confused as Iv never heard an establishment denying orders, I asked for clarification and he repeated himself and said they were running behind with new hires, I get it, however this seems to be an ongoing issue every week here, who’s the manager? Why is my review not responded too? Is it because he’s the manager and he seems to always have an issue when we come here, something needs to change. Mr. Benito could be more pleasant, came in 1.5 hours before close, was rude taking our order, slammed our drinks on the counter, and is now slamming things in the kitchen while making our order, sir if you would not like to serve people at this time, maybe get another job that’s more life fulfilling to you, your princess attitude is not needed at a family dinning establishments. Store manager please address your Friday night staff."

"This is one of my family's go to Peter Piper's, but tonight was a really sad experience. This location seems extremely understaffed, and cannot handle large groups of people at a time. Every employee in this building looks like they are gonna break down and cry, or just walk out. Cleanliness is non existent here, pizza, wrappers, boxes all over the place, handing out orders seems to be a challenge. Having your whole complete order served to you at the same time and hot, is a challenge for these employees. I also noticed the stick (the one where the pizza cutter employee used to poke holes in the bubbles of the cooking pizzas) was so filthy. It just seems like that kind of thing in this type of industry, is something that should be single use or cleaned frequently? I am not sure. The quality of the food was mediocre at best, but I guess that's to be expected on a busy Friday night. This location overall, just needs more employees with management that knows how to serve great customer service, quality food, and have organizational skills to make the workplace flow smoothly, even in a fast-paced environment. I'm glad the kids had a ball, the games are the star of the show tonight. Other than that, employees were kind, and they were all trying. Please PPP, help Old Spanish Trail!!!"

"I finally checked this place out cause my daughter had an elementary school fundraiser here. It was a great place to take the kids because who doesn't love pizza, games and prizes, and yummy desserts?! The staff was all very friendly and accommodating despite the place being a madhouse with all the hyped up elementary school kids running around having the time of their lives. They also got the food out quickly and it was quite good! Great place to take the family and the prices aren't bad either. Definitely come here and check it out when you can!"