Applebee's Grill + Bar

"Called on Thur to seek reservations for a party of 20 on Sat. Was told no reservations. Showed up an hout earlier to secure a table before our party came. Was told it would be 1 hr to an 1 and 40 min wait. 30 min later a party of 10 came in and we were told they had reservations so they were sat. At the 1 hr 45 min mark of waiting we had not been given any updates. The restraunt was not busy. There were many empty tables. Inquired how much longer as we had young children waiting. Basically were told it could be awhile. Notified the manager and there was no care about the situation. They did not communicate any updates to us an had 0 customer service. We ended up going to Brewers at the airport who was more than happy to reserve a table for us until we go there. I have wored in the restaurant business an would never have ignored guests for almost 2 hrs w no updates or communication."

"Took awhile for a server to come to our table. Seemed to be alot of servers there, but not sure what they were doing. Food was okay. My husband asked for a few more all you can eat ribblets, was told by server that his ribs were given to someone else..WHAT Very poor service."

"We had a wonderful experience while the 2 of us had the $14.99 all you can eat riblets, boneless chicken and shrimp. We had refills and shared with each other to try all of the selection. The food was delicious. Also there during happy hour and got the $3 long island iced tea and it was huge. Our server was very nice and professional. He was great with suggestions and attentive to our needs. We had one hiccup when paying as the bills got switched with a different table, but it was quickly resolved and all is well. Side note: the restaurant and restrooms were clean air smelled fresh without artificial cleaners."

"Great meal tonight. Our waitress Kasandra was outstanding. Smiling always. Was on top of everything. Great place for my wife's birthday meal. Her shrimp was very very good according to her. The food was great. Good job."