Arby's 240 Swanson Avenue, Lake Havasu City, AZ 86403

"Come on guys. Little quality control here! You wouldn't make a sandwich for yourself this way don't serve it to me! Yuck."

"I have been eating at Arby's since January 1970. I ordered a Super Roast Beef Med. Meal and the Roast Beef was cooked Med. Rare. This is exactly the way I like it. Perfection!!! Usually all Arby's cook it Med. because I think maybe that is what most customers like. But this was the best Arby's meal and experience I have had at an Arby's in over 50 years. Congratulations to the entire Arby's Team there!!! And the many other Arby's are very good too. But this one was Excellent!"

"Our food was slightly delayed by no fault of the employees, it just happened to be a busy Doordash night and it was close to dinner time. The woman who took our order, I think her name was Annette, came to our table and apologized for the wait, even offered a free milkshake. Then I believe it was the Manager that came over as well and apologized. I didn't catch her name since I was taken back by the customer service but she was very friendly and sincere. She cares about her customers. My Steakhouse Brisket sandwich was delicious, as were the chicken nuggets, Mac n cheese bites and Curly fries. The Coca-Cola here is the original flavor and I can't help but get it every visit. I'm not much of a soda drinker but it's really good here. I definitely recommend this Arby's location! I don't think I've ever left here without ringing the bell. All of the workers here deserve that bell! They are what makes this place so great. I'll be back again soon. Thank you."

"One month later, staff is STILL passing off 12 ounce shakes as the Regular 16 ounce Shake. Corporate has done NOTHING to stop staff from ripping off cusyomers. Shake shakedown at Arby's by Arby employee today. My 16 ounce regular orange cream shake appeared to be TOO small so I asked the cashier who assured me it was the correct size. I sat down at our table to compare it to the soda drink cup. It was definitely smaller than the shake I got 4 days ago. Back to the front where I asked the MANAGER who assured me it was the 16 ounce cup. She told me "You should see the 12 ounce shake. Its really small". Being an engineer, I brought my shake cup home; filled my 2 cup measuring cup with 16 ounces of water and proceeded to fill my now empty shake cup. At 11.5 ounces, I had filled my shake cup. Either this was a mistake by an employee who couldn't read and stocked the 12 ounce cups in the 16 ounce holder or it is a scam perpetrated by the manager/owner to skim profits. The fact that the cup was SO MUCH SMALLER should have clued the manager into checking but she could NOT be bothered. Way to fleece your customers Arby's!"