Sears Appliance Repair

"Called scheduled an appointment was supposed to show up between 8 and 5 I had to reschedule my grooming appointments to accommodate. Waited all day tried calling can’t talk to a human no call from the service technician finally at 7pm got a text and an email they rescheduled my appointment for a week out. Would not recommend this service to anyone."

"the technician was excellent. Would recommend him easily to other clients"

"My oven went out right before thanksgiving, it is now January and it’s still not been fixed. The person that said he was coming to fix it never showed up and marked it as completed. And when you call you can’t even talks to a really person. Horrible service"

"Fantastic service. On time and they explain what they are doing and what went wrong. Very honest and they stand behind their work. I use them for all my home appliances and have for 5 years now. We get one of two technicians and they always text us to let us know they are on the way and remember us."

"Total Failure of Service. Less that 2 year old refrigerator does not cool any more. No error codes, just is not cold. We have been waiting for 10 weeks now to get a service tech to just look at it. Sears has now canceled 4 appointments with no reason given for the cancellation. That is 4 half days off work and I still have not had a tech look at it. Last cancellation was on May 1st and they want to reschedule for May 29th. I would think that ours would be given a bit of priority since it has been broken for so long, but maybe there are those waiting longer, or they just don't care. I don't know why a company would delay this so long. This is a total failure in my book. We may just go buy another but it certainly will not be a Sears brand. We will be telling all our associations not to buy Sears brands. I see this as a death spiral for a company that used to be at the top in quality and service."