Southwest National Bank
400 East Douglas Avenue, Wichita, Kansas 67202
About the Southwest National Bank
Southwest National Bank is a trusted financial institution located at 400 East Douglas Avenue in Wichita, Kansas. As a full-service bank, we offer a wide range of financial services to meet the needs of our customers. Our dedicated team of professionals is committed to providing personalized banking solutions and exceptional customer service. Whether you are looking for a checking account, savings account, mortgage loan, or investment services, Southwest National Bank is here to help you achieve your financial goals. Visit us today to experience the difference of banking with a community-focused institution that puts your needs first.
400 E Douglas Ave, Wichita, KS 67202, United States
Opening hours of Southwest National Bank
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Southwest National Bank
"since day one of banking with them Ive had nothing but problems with my account, problems with getting a new card, problems with money disappearing from my account, and good luck getting any support for your account past 4pm. 0/5 don’t recommend. whoever runs this bank obviously does not care about customer service as long as they get their money."
"I have been a customer for all of 2 months and my atm card has been locked twice for reasons completely unknown. This time it happened after buying a pickleball paddle. It wouldn't be such a big deal but it's Saturday afternoon and I have plans, but now I have to cancel them because I can't get any services after 1 pm, automated or otherwise to solve this issue. With only $12 dollars in my wallet, I can no longer do the things I planed on doing tonight or tomorrow or even Monday until I get off work and can go into a branch and fix this recurring problem. My advice if your looking for a bank that actually cares about it's customers and provides minimum service don't use Southwest National Bank."
"Literally the WORST bank you could get. Customer service? Nowhere to be found. You'd think a smaller bank would actually care about the way they treat customers. But you are better off with a huge corporation without these attitude filled CSR's. Online banking? A joke. If you like having your account falsly negative, over draft charged, blamed for THEIR mishaps. By all means, you'll love this bank. I hope none of the employees at these banks ever have a hard time with money because they surely act as if they never will or never could. Even the smallest bit of politeness would help, but the employees don't seem to care one bit. Just happily blaming customers for their terrible system and their slow and unorganized banking process."
"Horrible bank! I am not sure what management is conveying to the customer service reps, but they seriously need to take classes on how to treat people. Most rude bank I have ever dealt with. Their policies on auto loans are also insane. They start a repo process at 30 days late. God forbid someone falls on a hardship. This bank will make you feel awful about yourself, even with a perfect payment record up until the first time you are late. I am scared to know what their regular checking and savings account policies are. I cannot recommend this bank to anyone based off of customer service experience alone. You can hear it in the tone of their voice that you are just a huge inconvenience to them. What kind of customer service rep sighs on the phone at a customer? Rude, unprofessional and downright stuck up. Such a disappointment. I had high hopes for this place based on the other reviews, but my experience has been the exact same as the other low star ratings. Common curtesy and respect for the customer is not in this institutions forte."
"Great bank for commercial loans & banking. They are able to see the quality of the person instead of just the numbers. Scott & Ron took a chance on me when i was younger and i am forever grateful for their help. If you are wanting to grow your portfolio or just starting out. This is the best bank to visit first. I never have to shop rates cause i know i will be getting the best available."
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