IPX Retirement

"GET YOUR MONEY ASAP. GUY WHO ANSWER SUCKS. TODAY I CALL AND THEY GAVE ME ANOTHER NUMBER. WHY YOU GUYS PLAYING WITH MY MONEY!!! T ROW PRICE SUCKS. AND THIS ONE TOO"

"I called. Was placed in hold for a few minutes but that’s fine. Someone answered and didnt say anything. Just waiting for me to say something first and then said “this is Dan”"

"The customer service is terrible! The man I spoke to was extremely rude. I could not speak without him cutting me off I could not get any word in. The call was supposedly secure but the background noise was loud and you could hear other people talking. Not to mention the wait time that you experience is ridiculous!"

"Great customer service. When I tried to get in contact with them, they responded properly answered all of my questions and help me get my money. They are amazing trust and believe your retirement portfolio is in safe hands."

"IPX RETIREMENT NEEDS TO BE INVESTIGATED: Their level of customer service is atrocious. Went to roll over a retirement account back in December, the request wasn't processed regardless of me clicking on the submit icon. I called again in February, the rep assured me that I can just submit the request online, no, not with the Safari browser you can't, nor can you do it with an iPhone, or any Apple product. So, switched browsers to Chrome, the system finally brought me to signature page to finalize the transfer when their own system couldn't recognized my typed name in the signature section. I had to completely log out, close the browser window and start again. The rep I had was trying to do her job, but didn't have the necessary tools to do so. I asked the rep to have the manager call me back, that has yet to happen, hence this review. They would be better off having 6 year old children run their IT Department."