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Alpine Animal Hospital
1736 West Kathleen Avenue, Coeur d'Alene, Idaho, United States
About the Alpine Animal Hospital
Alpine Animal Hospital is a premier veterinary care facility located at 1736 West Kathleen Avenue in Coeur d'Alene, Idaho. Our dedicated team of professionals provides top-quality health services for your beloved pets. From routine check-ups to emergency care, our state-of-the-art facility is equipped to handle all of your furry friend's needs. With a convenient location and compassionate staff, Alpine Animal Hospital is your go-to destination for all things pet health. Visit us today and give your pet the care they deserve.
Photos of Alpine Animal Hospital
1736 W Kathleen Ave, Coeur d'Alene, ID 83815, United States
Opening hours of Alpine Animal Hospital
Monday:
08:00 - 17:30
Tuesday:
08:00 - 17:30
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:30
Saturday:
08:30 - 16:00
Sunday:
Day off
Reviews of Alpine Animal Hospital
"New customer, came her for my two dogs. I accidentally brought in the wrong dog for the first appointment (had them mixed up on my calendar). To reschedule I'd have to replay my $50 deposit fee I already paid for both animals. So $100, then another $100 due to a reschedule. Should be obvious why I'm upset. I made an honest mistake and this company decides to punish the customer for it with fees. This puts the customer in a very awkward situation, as well as the receptionist who has no power over the situation. So the employee has to hear a customer complain about a policy they can't do anything about, while the doctor sits in the back. Put's both parties in a bad mood. Clearly management isn't the best here, thus I will not support their company. ------------------------------------------------- Edit: Adding context as the company has tried to defend their actions in their reply. Yes, I did cancel the first appointment, because I got sick. Charging a client for that would certainly have been unjust. Luckily they did not charge me. When I rescheduled, it was for 1:30 PM and 4:30 PM the same day. I mis-inputted the 1:30 to 12:30 on my calendar. I did not purposely do this in hopes that I would get in an hour early. And yes, they did offer a drop off but at a ~$90 fee. And I was going to reschedule the 4:30 PM anyway due to a work. Either way, the problem is I'm being fined for things outside of my control, plus an honest mistake. There was no meaningful attempt from the company to work with the customer for these rather reasonable reasons why I needed to reschedule. Notice how they left details out and also used guilt-based examples in their reply to improve their image. Some doctors are strict with scheduling, as they think their time is more important then others. Funny enough this place doesn't have text notifications, which would make it easier to communicate and confirm schedules (for example, if they sent a text with the times I would have noticed it said 1:30 PM and I would have fixed my calendar). They only do calls, which is not as reliable due to not always being around to answer the phone plus all the spam calls many people tend to get throughout the day. Overall, I think my 1 star review is justified."
"Alpine Animal Hospital has been excellent for our rescue dog for more than 6 years now. Dr. Bailey is extremely knowledgeable and compassionate. In addition, the help from the techs and other staff has been outstanding. I highly recommend Alpine Animal Hospital!"
"I can’t say enough good things about the level of attention, care, and empathy I’ve gotten from them! Every vet there is fantastic, but my primary vet, Dr. Bailey is phenomenal. My cat Momo has lived an extra two years and counting (recently turned 16) with congestive heart failure and advanced kidney disease due to their care. We’ve even been able to get his arthritis under control pretty easily and he acts a lot younger now too! Their dedication is second to none (at least out of the vets I’ve been seeing over the last 20 years or so). I’ve even gotten phone calls from them at like 9PM after seeing them in the morning, letting me know about some research they stayed late to do in order for us to decide on the best treatment plans. Seriously, I think they care just as much about my cat as I do. As long as I live here they’ll have my business."
"We absolutely adore Alpine Animal Hospital and highly recommend them as care givers (veterinarians) for your most beloved furry friend. Dr Bailey and Dr Duchow have taken care of our Great Pyrenees for over 28 years. I cannot say enough good things about how we are treated by all the staff at Alpine. I thank them for all they do."
"I've been a client of Alpine for almost 20 years now. Have had all great experiences. In particular, Dr. Bailey is perfect - compassionate, practical, fair, professional, smart - everything you want in a vet!"
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