Progressive Insurance - Claims Office
16201 East Indiana Avenue, Spokane Valley, Washington, United States
About the Progressive Insurance - Claims Office
Progressive Insurance - Claims Office is a leading insurance agency located at 16201 East Indiana Avenue in Spokane Valley, Washington, United States. Our dedicated team of professionals is committed to providing exceptional customer service and efficient claims processing. Whether you have been in an accident, experienced property damage, or need assistance with any other insurance claim, our knowledgeable staff is here to help. With a focus on innovation and customer satisfaction, Progressive Insurance - Claims Office is your trusted partner for all your insurance needs.
Photos of Progressive Insurance - Claims Office
16201 E Indiana Ave #2500, Spokane Valley, WA 99216, United States
Opening hours of Progressive Insurance - Claims Office
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Progressive Insurance - Claims Office
"I’m currently sitting in my truck, waiting for roadside assistance. For the last 5 hours. Progressive said they cannot contact the company, so for some stupid reason, they dispatched to them again. Twice. I need to get my daughter and meds. 5 hours on the easiest place to get to. No excuse. Progressives decision has put me in harms way, and we’re going to the BBB for this, and dropping our policy."
"I am still going through the claim process currently. Before the incident I did the prudent thing and called and verified that I could deliver packages using my vehicle if I add the delivery insurance, I was told I could and added the delivery insurance before delivering for UPS. During the claim process my claim representative has changed multiple times and I was originally told that because the incident happened so close to the change in my policy they needed to verify the incident with photos, then my rep changed and I was told that I wasn't covered for delivery, After reaching out 4 times. Then I informed my rep that I did infact have delivery insurance and he had no idea. So now I am again a week late on hearing back and the entire process has been going on for close to three months now."
"I was dropped from car insurance from progressive. I decided to go with progressive for car insurance Dec 2023. Did our whole policy over the phone with a licensed agent. Upon finalizing our policy, I paid $430 as a down payment. I nor my wife was ever told that we had to follow up with an underwriter. They took payment for 2 months. I called progressives customer service twice (according to them but I believe it was 4 times) to up bodily injury coverage, to add rental car coverage, to ask a question regarding if someone hit our vehicle does progressive provide rental and to add my son to our policy. Non of these calls did they hint that there was any action needed on my part. On Feb 6 they dropped us. They claimed that they emailed me about a policy review. In said email all it said was documents were delivered to me paperless. And now I have to pay the entire year of insurance up front due to progressive dropping me. Tried 2 other insurance companies. Horrible customer service placed the blame squarely on our shoulders."
"I had a total vehicle loss handled by this agency. All went very smoothly at the time and I was paid promptly. But 2 years later I got a ticket from out of state that my old license plates were being used by someone. So Progressive was irresponsible with the license plates at the time of the total loss and did not dispose of them properly. When I called to see what they advised, they told me to call DOL - which I had already done and couldn't help me - and then they had no other suggestions except that I file a local police report - not sure how that is going to help since the illegal activity is out of state. So they apparently work with shady characters who steal and sell license plates and then don't offer to help me resolve the issue and just got me off the phone ASAP."
"By far the worst insurance I have ever had. I paid for full coverage on my car (comprehensive AND collision) for 5 years without a single incident. Then one night I hit a porcupine on my way home, and the very next day I was rearended by a young woman. She filed a claim against my insurance that same night, before we even left the accident scene, and was paid for her car being totaled the very next day. Even before she went to court, where she had been found guilty! Progressive would not pay for all of the damages to my car. Not through my coverage or hers, which she also carried Progressive Insurance. The adjuster made me take my car to a shop, have it put on a lift, have all of the fenders and cover to my undercarriage taken off and then went on vacation for a week before he looked at it! I had to pay for that out of pocket! My mechanic gave him a list of things to be fixed, even showing him quills that were still in the oil pan from the porcupine. The amount of damages to my car would have cost more than the car cost. Apparently, this adjuster knew more about cars than my ASE certified mechanic did. They only covered the cosmetic damage refusing to cover the mechanical damages. The accident alone damaged the transmission. As I had stated to my insurance adjuster, what was the point of having a nice-looking car if I can't drive it?! I paid way too much for this worthless insurance and would never recommend anyone else waste their money with these guys."
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