Intermountain Eye Center

"Worst eyecare place I have been to. My PCP recommended them saying they were in network for my vision plan. For starters, they don't do the photo of your eye like everyone else. They only do old school dilation, which sucks because it messes up your vision for like 6 hours afterwards and makes it really hard to go back to work. Second, make sure you have your insurance card for your vision plan because they can't look up anything in the office. Every other vision office seems to be able to but not this one. My employer doesn't even give you a vision card because nobody ever needs it. So when they asked me for my insurance card I was caught off guard and just gave them my normal insurance card, and then later called them and gave them my eye care card because they couldn't find my vision coverage. And then turns out my vision plan is not even covered by their office so now I have to pay for the whole thing out of pocket. They couldn't even figure out who my insurance was through, despite me going to 1-800-contacts and just plugging in my name and birthday and it finds my insurance information in like 1.5 seconds but this office can't seem to do that. So basically, because of their ineptitude I am out the $278 for the eye exam."

"This was going to be a three star review, but they sort of redeemed themselves when I saw them yesterday. Front desk staff is not what they should be. When I was there to check in for my appointment I had to stand there for almost 10 minutes while they answered phone calls. The first time I called for an appointment, I expressed the need to see an ophthalmologist. They then made an appointment for me with an optometrist, who then said I needed to see an ophthalmologist. When I asked if the desk why they had made an appointment with an optometrist, they told me that all of their doctors were cross-trained and were skilled in all the same things except surgery, which is of course a tremendous lie. However, I went back yesterday and saw Dr Stevens, who is about as nice a specialist as you will ever meet in your life. He also took care of me immediately, because he saw that I was in urgent need of treatment. They injected my eyes, a procedure I've had before. Previously I had always had a lot of pain for two days afterward. This office has a unique step that they do where they wash your eyes out after the treatment and I had almost zero pain. I'm really sold on Dr Stevens and his incredibly competent and kind assistant whose name I can't remember (Carson?) For now, I'll let them get away with a four star rating."

"Very poorly run business. Particularly since Dr. Harf left. There are so many options out there. Pick anyone but these guys. Can’t get through to anyone. Rotating doctors all the time. Closed half the month."

"Dr Reynolds was great. He diagnosed an issue that others had missed for years and scheduled me for a surgery consult. Stay away from Dr. Betts, the surgeon. I don’t think I can say condescending sh**bag on a review so let’s just say he is condescending, talks down to patients, does not listen, and cuts you off in the middle of questions thinking he can anticipate what you are going to say and he also made a lot of assumptions about how I got my eye condition without asking questions. Pretty sure he needs a few more years of bedside manner lessons before he should be allowed near any patient. Stay as far away as possible. He’s awful. I gave 2 stars because Dr Reynolds was great and the staff was nice, but I transferred my record so don’t take that 2 stars as too much of a compliment."