U.S. Bank Branch,

415 East Seltice Way, Post Falls, ID 83854

"The fraud department is over the top, I went on vacation in another state, while vacationing US bank froze my acct because the rep who set up my acct misspelled the name of my street by 1 letter he put T instead of C. I called the bank fraud dept and they said I had to come back and prove my address, I said I'm on vacation and informed them before I left so there would be no problem. I had to borrow money because I did not have money to get home. Very unprofessional and unrealistic."

"Their online customer service, and products, need a lot of work. We filled out an app for a simple checking only to find out after 5 days of waiting that it takes 10 business days if you apply online. When I called they wanted to fill out a new app and said it would be quicker because we were on the phone. I'm not sure why they couldn't just pull up the one I filled out. I canceled the pending application and they called me a week later to get more information to complete my application..... so I canceled it again. I explained I had already canceled and that I wanted proof and the customer service lady ended up hanging up on me. I've had accounts here for 20 years and they always have been in good standing."

"I've been banking here for a long time. It's always been great. Whenever there has been a problem, its always been handled well. I've gotten to know the tellers over the years, and they have always been nice. They are on the front lines, breaching the gap between "sweeping corporate regulations" and the local community. I was glad to get my mortgage through this branch, 2 lines of credit, and various accounts. These guys are POPULAR, so I recommend going through the drive-up at non-rush hours, if possible. These are one of the businesses that makes Post Falls a great community."

"Pros: Super-friendly tellers who seem to genuinely care about their customers. Cons: No drive-up ATM; they never have more than 2 drive-up lanes open, so expect to wait up to 20 minutes to reach the window if you pick the wrong lane; and despite the ability to safely allow customers into the lobby, they continue to have it closed (as of mid-December), forcing even more people to use the super slow drive-up lanes."