U.S. Bank Branch

"I impressed with bank teller Laura at this location. She helped me with a burdensome transaction even when the branch was extremely busy. 2 thumbs up awesome customer service. Give her a raise."

"I just left this branch, I have a suggestion, if a teller is servicing a customer that decides it's social time and decides to have a conversation entirely unrelated to the business at hand at the counter, and with the next customer in line, the teller should have tried asking a waiting customer if they had a quick transaction, such as asking for check registers. I know that the tellers are not responsible to clueless customers but they should be better trained on how to handle this situation. The teller then tried to make excuses for the situation which then is adding insult to injury."

"Ari M. Was so wonderful. She was very patient with me explained my different options for checking accounts and even tho I have a low credit score she treated me like I was an 800 credit score member when I asked about credit cards. She was very patient with me and I truly appreciated her time and genuine kindness. Wonderful experience"

"Opened a checking account online. Had a few hiccups wth the process, but everything worked out okay. Have another checking account with Wells Fargo for 40 years, but since moving to Idaho, wanted to try a local bank. What a mistake. Read reviews about U.S. Bank and one of the high points is their customer service and often you can speak to a person, not a computer. As soon as I started making deposits (both direct and via ATM), they held them up where I did not have access. I called my local branch to find out why and they could not give me a reason. Didn't take it out on the branch employee, she really tried to get to the bottom of it. After talking to a manager, they released my funds, but still could not tell me why it happened. Fast forward, few weeks later and it happened again. Called local branch (got the same employee who assisted me before - she remembered me) and this time she was instructed to give me the corporate 800 number and an extension for the Fraud Department. I can't even remember how many times I had to call and recall that number because the computer-guided system would not give me an option to talk to a person or use the extension number I was provided. Round and round and back to the main menu. Talked to 3 different individuals and none could give me a reason for why my money was being held. Finally get connected to the Fraud Department and am told, they can't help me because this is not fraud. No kidding jack. He couldn't even recommend another department to help me. So, I inquired if the deposit holds are because I am a newer customer (opened the account 2-1/2 months prior). He said, most likely, yes. Okay, a for real answer. I asked, "How long am I considered a 'new' customer? 3 months, 6 months, a year?" He couldn't say, but the system says the check is being held for 7 days. So, today is the 7th day mark and STILL my deposit is not available. I need to make rent. Idaho doesn't have many banks to choose from - obviously I chose the wrong bank. Stay away from this bank. UPDATE: The bank responded to my review (see below). I followed their instructions, called the bank again - and STILL my funds are on hold and they can not tell my why. Next step is filing with the Better Business Bureau. I have been patient, fair and open to this point. I am done."

"I have been a customer at US-Bank for many years. I changed my name, so I need to make a change to my account. I set up an appointment here. I have submitted all the documents that are required by the bank and the banker said that the changes have been reflected. I put other questions to the banker. Does that reflect the same changes in my credit account? The banker's response was “yes”. This answer yes happens to be invalid after I received a credit card in about three weeks with my previous name. I phoned the credit card service and was told that it was the error of your local branch. This US bank has said the same as the credit card services respond and recommends me to contact the credit card department. In connection with the above background, I have learned that US-Bank and the US-Bank Credit Department are two separate independent companies. In my conversation with the credit card department, they said they were going to send me another paperwork in the mail to complete the name change process. The service center says I'll get these papers within ten days. Finally, I expect that these changes will be reflected in the next few months. This is extremely annoying and embarrassing! Please make it better in near day…"