Freedom Northwest Credit Union

"I have Navy Federal Credit Union and was looking for a “local” credit union since Navy Federal doesn’t have a branch or ATM in the area. I used FNCU up by hot shots on thain to get out money for a fundraiser a local baseball team was doing at hot shots…this “credit union” charged me $3. P1FCU, ICCU as well as LCCU do not charge me to use their ATMs. I definitely wont be doing business with this “credit union” moving forward."

"I am 20 years old and have been with FNWCU since I was 16. When I turned 18, I applied for a credit card through Tara and got approved. During that time I lived in Arizona so it was a matter of her reaching out to me since i couldn’t stop by and that she did amazing at. Ever since then she has known me by my name. She has helped me get two car loans through FNWCU, and has helped me increase my credit limit many times. If Tara is unavailable Felicity is always my backup. These ladies are amazing at making me feel like I matter, they care about what is happening in my life outside of banking, and they’re overall amazing ladies to work with. I cannot thank them enough for what they do. I cannot thank FNWCU enough for what they do for me!"

"Went with Freedom Northwest for a home loan. I've never dealt with a bank that got things together in such a short time frame! I dealt with Kaylee and she was super friendly and helpful! Would highly recommend this place. You will not be disappointed. I look forward to doing more business with them!"

"My elderly parents have banked at Freedom NW in Lewiston for several years, along with other family members. Freedom NW has the kindest, most patient, customer orientated staff I’ve ever met at a bank. They treat my aging parents with dignity & respect even though they often needed info repeated (due to hard of hearing or forgetfulness) and make them feel like family. They always greet them by name, take all the time needed to answering questions, and always show they care! Always smiling and so helpful. Not only are they very helpful but the bank is always immaculate showing well cared for. Susan, in the Lewiston branch, always makes my parents feel like the king & queen of England & always gives excellent service (as does all their staff). They are accurate, helpful. thoughtful, caring and make service personable which is a rare find in customer service these days! They treat customers like family along with doing an excellent job of banking. They are prompt to respond to questions and implement updates. They treat customers with the best service possible!"

"My review is based off my personal experience and my own opinions. I do not recommend freedom to anyone for banking or loans. Almost two weeks after trading in our vehicle and signing the paperwork for the new car Freedom froze our bank account because the dealership hadn't sent the check for the previous vehicle. We found this out because we had to walk out of the store after trying to purchase groceries and not being able to. It was a humiliating experience having to give all of our items back to the employee at the checkout stand because the money in the account was frozen for a vehicle we no longer owned. They also refused to unfreeze the account after we went in to find out why the card was unusable. It wasn't until the next day when they got their check from the auto dealership that they released the funds. And to make matters worse I posted my experience in another location and the CEO from the bank showed up at my husbands work threatening him with a slander lawsuit. All I have done is express my opinions on my own experiences. I am not spreading false accusations. However, showing up at my husbands work is harassment. The CEO also brought another adult male with him (who we have never met before) that appeared to us as an act of intimidation. This is our experience and our opinions."