Palouse River Counseling

"Worst place I’ve ever worked at. I was treated with disrespect and they made sure I knew I was not valued. The HR manager did all she can to harass and discriminate against me."

"It took some time to get a slot but it's been worth the wait. My counselor has made things comfortable while introducing new techniques. It's been about 8-months and going really well! I've appreciated the friendly office staff as well!"

"My daughter was referred to PRC before her graduation from WSU. When she called PRC however the front desk couldn't find her referral. She had to contact WSU clinic to send them a copy. Then, after waiting for 6 weeks the counselor evaluated her and said that she would have to talk to her supervisor and call her the next day. The next day, the counselor said that they couldn't offer her services and that she had to look somewhere else. All she needed was psyquiatric services for her prescription and the Psychiatrist @WSU said that she would get good services @PRC, so she thought. Now, after a few years she needs psychotherapy and when she called them, the front desk was not very friendly. They don't offer a waiting list, they just tell you to call in a month to see if you are luck enough to get a spot for an appointment. The other clinic in Pullman that offers mental health has a one year waiting list for a psychotherapist. Palouse area has no regard for the residents who need mental health services. Hey, its election year, maybe we should make some noise! The Hospital should step up in that regard!"

"The receptionist team created so many obstacles for me that I ultimately ended my counseling with PRC. My family worked hard to get counseling for many months after going through family trauma. When we finally were able to get on the list (completely understand a long list and taking time for that) we continued to experience obstacles. We showed up to an appointment for my 8 year old daughter only to be told we didn’t have an appointment. Her counselor ran into the waiting room and started addressing a father and his little boy - regarding Emily’s case!!!! It was awful. For the well-being of my daughter, she continues with counseling and really likes her counselor. I have missed appointments because they were changed without my knowledge and every time I was blamed. The blame felt passive aggressive most of the time. I never received a reminder text, call, or email about my appointments like my husband gets for his. (He is still getting counseling as well and has a working relationship with his counselor.) One appointment I showed up for, on time, to be told the time had changed to an hour earlier. There was no discussion about how to rectify that or any kind of apology from the receptionist. (They also rarely smile when walking in. It’s a very awkward, uncomfortable environment, particularly as I’m going to seek mental health help.) My counselor called me a few minutes later to help clear up any miscommunication and honestly ended up supporting the receptionist team over me, his client. It was clear he had that hour open and had I been given the opportunity by the receptionist or the counselor, I would have appreciated going through with my appointment that day. The fact of the matter is I need some support in the way of counseling. I was hoping PRC would be the answer. After multiple receptionists messing up appointments and passive aggressively blaming me or my family for not paying attention, that building and the name itself has become a trigger. It became more stressful to go to counseling than stay home and read books like “Cleaning Up Your Mental Mess” by Dr. Caroline Leaf. If you decide to use PRC services, put on a bit of armor before engaging with the receptionist team."

"My family has probably tried a total of 7 counselors here over the last 12 years. All have been pretty bad in different ways. My last experience there was the final straw though. They are incredibly insensitive and unprofessional. The front desk people have always been very nice, but the counselors themselves are pretty bad. One of our children passed away and my husband and I went for help shortly after the funeral. They knew why I was there, I'd talked to one of the counselors the previous day for about an hour. When I arrived they immediately tried to separate us from each other and treated it like a domestic abuse situation. No one had told the counselor why we were there, and she didn't read my chart or anything. I told her I didn't want to get into the trauma yet without learning coping skills. She didn't like that but I knew that was best for me in the moment. She then suddenly said "Well like it or not, I'm going to be your counselor from now on." I felt like it was incredibly rude and insensitive to treat me like that. I said no and walked out and I'll never go back. I asked the person from the previous day why she didn't tell the counselor why we were there. She said she forgot. I would never suggest this place for someone with trauma. They do not seem to have any good trauma informed counselors."