Children's Hospital Colorado North Campus, Broomfield

"Our doctor and her team were great! But, the check in process is redundant and wastes tons of time. I received texts 2 weeks before the appointment asking me to confirm. Which I did but then kept receiving “reminders”. The morning of the appointment I checked in online, then at the front desk, then at the waiting room kiosk, then again with the first nurse, then again with the second nurse. Very frustrating to keep repeating the same information over and over again. What is the point of all the check ins? A 15/20 minute appointment took an hour."

"I was running late because I thought my appointment was at 10:30 not 10:15. They were so accommodating and wanted to make sure my baby was seen so they were able to make it happen. Everyone in the dermatology clinic was so welcoming and so sweet- most importantly very knowledgeable and wanted to come up with a solution. They talked me through everything and made sure every question was answered before I left, no matter the time constraint. Truly a great experience!"

"I wanted to share my recent experience at the hospital. Unfortunately, it was quite disappointing. When I arrived for my scheduled ultrasound appointment and lab work for my son, the front desk receptionist seemed disorganized and didn't have much knowledge. I asked for a digital copy of the ultrasound, but was told I had to wait for medical records to contact me.In the past I was able to get a digital copy same day no problem. This wasn't the first time I've had this kind of experience at this hospital where the staff including lab tech, doctors and nurses where disorganized and shuffling around noticeably The staff seemed overwhelmed and not very helpful. Overall, it was a disappointing experience."

"When I brought my baby in to the urgent care/emergency room I wasn’t expecting a super fast turn around, but I was definitely expecting better than what I got. I spent 2 hours in the waiting room. Then we were finally put in a room for the nurse to only take my baby’s temperature, hook her up to the system to monitor her, and then walk away. An hour later I pushed the nurse button to let them know my baby’s temp was back up. Another temp read, ibuprofen ordered, and then gone again. After two and a half hours of sitting in the room with nothing else, I asked for someone to come in to talk to me, and only then did my baby see an actual doctor. Only then did I get any sort of information. And I was told we could be discharged. I wasted so much time here for absolutely nothing. I will not return."