Comparion Insurance Agency

"Worst customer service and set up account specifically asking for glass replacement. When I tried to use it they are lying and said I never had it. Now they want a 500 deductible for a windshield replacement. I will be changing insurance companies asap!!!!"

"Liberty Mutual road side assistance sucks big time. For lockout car I am waiting for mor than 7 hours and still not answered my request while I write the review. I have not seen such a unprofessional Road side assistance from other service provider. Please stay away guys if you could…horrible experience with Liberty Mutual."

"I’m impressed with my local agent Colleen as she makes sure I’m taken care of and she is always available or at a minimum I know I can reach her by text and she responds. Overall Liberty Mutual is just like every other big corporation and doesn’t want you to contact them so talking to someone is impossible. Do everything via the internet and hope you don’t have any questions. But that’s where Colleen comes in. She is the most responsive agent I know. If it weren’t for her I’m not sure I’d be with LM."

"I wish I would have read all the reviews before switching to Liberty Mutual/SafeCo. Like many others mentioned, they are horrible with their claims. They find any way possible to not pay or pay the minimum amount. Our claims adjuster Xavier-Quinn Roman was terrible and very unprofessional. The leak detection company that he hired told us he hasn't been in a home for months, but somehow we were "blessed" with his presence. He was the only person out of all the contractors, and plumbers, etc who did not wear a mask either. Stay away from Liberty Mutual/SafeCo. If you do happen to have a leak and your claims adjuster is Xavier, I wish you the best of luck, you are going to need it."

"Save yourself heartache! Liberty mutual and safeco are the same company! Don’t use either!! I am telling you!!! It has been a nightmare! What should have been simple has turned into a circus that I have had to try and clean up. Nothing has been easy! My claim adjuster is a box of rocks and shouldn’t be working with the public! From them taking 3 weeks to finally say my car that got burnt in a garage fire was a total loss, to when they finally said it was, I am still waiting for payment to be sent to my bank. It has been almost two months now. They have sent the check twice to the wrong people even though I have told them where and gave them the address. To when they ask for info I give it and then he asks for it again. I tell him, I just gave it to you and he says oh! To when I call, no one knows how to transfer me to a person. Even though I have their name and extension number. They said the check was overnighted and it wasn’t. It took three days. And was sent to the wrong place again. Now my gap insurance is closing my case because I have taken too long to file. But I can’t file because my insurance hasn’t paid my bank! And now I have had to make two car payments on the car I don’t even have. Don’t do it!! Travelocity is our home insurance and the day of the fire which was a Sunday, they came out. And we had settlement checks on Wednesday! Three days later! Go with travelocity! You won’t regret it!"